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Slide Presentation from the AHRQ 2007 Annual Conference

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Renewal Workflow Findings

Text Description is below the image.
  • eRx decreases dependence on phone / fax
    • Incoming Rx renewal requests
      from local pharmacies received by:
      • Phone
        • eRx: 41%
        • Control: 62%
      • Fax
        • eRx: 25%
        • Control: 36%
      • eRx
        • eRx: 33%
        • Control: 0%
  • eRx practices still depend on paper for internal processing
    • For phoned-in requests, 81% communicated to MD by paper
      • Only 7% entered into OnCallData™ on the front end
    • For faxed requests, fax itself used for internal communication 91%
  • 73% sent back to pharmacy via eRx
    • only 33% come in by eRx, but most entered into OCD on back end
    • 25% of authorizations called or faxed to pharmacy vs. 90% in control

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