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Telehealth Implementation Issues (cont'd.)
|Distribution of equipment as per Good Manufacturing Guidelines (GMP)
Faulty electrical wiring
Documentation of all procedures
|Leasing vs. Purchasing of Devices
||Changes in hardware or software
Response for equipment malfunction
Company support hours
Level of expertise
|Company support and hours
24 hour on-call
Notification of changes; time frame, manner of notification
Response time to call
|Concerns reported by a patient to company technical staff
||What does the technical staff tell the patient, who do they inform
||Proper training of staff
Policies and procedures for troubleshooting and referring clinical issues to clinicians
Farberow B, Hatton V, Leenknecht C, Goldberg LR, Hornung CA, Reyes B. Caveat Emptor: The Need for Evidence, Regulation and Certification of Home Telehealth Systems for the Management of Chronic Conditions, AJMQ in press.
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