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QI Project Objectives
- Obtain a more complete picture of the quality of dialysis care by including patients' perspectives
- Develop a report on CAHPS survey results useful to providers for QI
- Examine the usefulness of the CAHPS survey results for QI purposes
- Document the quality improvement strategies and interventions the dialysis centers carried out based on CAHPS survey results
- Compile lessons learned
It is important to remember that the CAHPS survey is one of several sources of information for the project.
One source that can provide information about potential areas for improvement and one that can provide the "big picture" or "bird's eye" view of patient experiences of care over time. CAHPS survey data needs to be complemented with other sources of information at the ground level, that are specifically tailored to each of your projects and can provide more detailed and contextual information about the activities and interventions you decided to implement.
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