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Slide Presentation of the 2007 Annual Meeting of AHRQ

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This is the text version of the slide presentation titled What Can Patients Tell Us To Improve In-center Hemodialysis Care? & What Can Patients Tell Us About the Cultural Competency Of The Care They Receive?.

Select to access the PowerPoint® presentation (1.6 MB).


What Can Patients Tell Us To Improve In-center Hemodialysis Care? & What Can Patients Tell Us About the Cultural Competency Of The Care They Receive?

  1. What Can Patients Tell Us To Improve In-center Hemodialysis Care? & What Can Patients Tell Us About the Cultural Competency Of The Care They Receive?
  2. Using CAHPS Surveys to Improve the Dialysis Experience
  3. Acknowledgements: ICH-CAHPS QI Team
  4. Patient Interviews: A "Typical" Day at the Dialysis Center
  5. The ICH-CAHPS QI Demonstration
  6. Pre- and Post-CAHPS Survey Measures
  7. Participating Dialysis Centers
  8. QI Project Objectives
  9. What Did We Ask Patients About Their Dialysis Care?
  10. INSIGHT into Dialysis Care Quality 2005: a CAHPS® In-center Hemodialysis Survey of Patients
  11. Using CAHPS for Quality Improvement: The QI Cycle (PDCA)
  12. 1. Plan: Identify Opportunities for Improvement and Plan Strategy
  13. PLAN: Define Potential Areas For Improvement
  14. 2. Do- Develop and Test Strategy
  15. 3: Check Progress and Monitor Strategy
  16. Step 4: Act-Reassess Strategy & Respond
  17. Change In Patient Ratings of Dialysis Staff for One Center
  18. What Did Patients Say After the QI Project?
  19. Using CAHPS Surveys for QI: Lessons Learned I
  20. Using CAHPS Surveys for QI: Lessons Learned II
  21. Measuring Cultural Competency From The Patient's Perspective
  22. Acknowledgements: CAHPS CC Team
  23. Developing the Cultural Competence Modules
  24. Conceptual Framework for Culturally Competent Care
  25. Cognitive Testing
  26. Overview of Items Tested
  27. Revised Cultural Competence Modules and Items
  28. To Learn More About CAHPS QI and CC visit: www.cahps.ahrq.gov
  29. Cartoon
  30. Questions?

 

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