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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Lessons Learned

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  • Metrics of quality, efficiency, and costs can be improved simultaneously
  • The more the front line is involved, the greater the improvement
  • An organizational leadership that is not engaged, fearful, and disruptive derails the process
  • Beware the drive for efficiency!
  • Workers need constant feedback and metrics with meaning
  • Difficulties with sustainability
  • True learning lines difficult to implement

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