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Quality & Safety in Health Care:
Safety by Design
Rather than continuing to try to measure the width and depth of the quality chasm . . . . . how does one actually begin to close the quality chasm? One way to think about the problem is as a design challenge rather than as a quality improvement challenge. It is time to move from reactive measurement to a more proactive use of proven design methods, and to involve a number of professions outside health care so that we can design out system failure and design in quality of care.
Battles, Dec. 2006
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