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Slide Presentation from the AHRQ 2007 Annual Conference

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Provider and Member Strategies: Quality Management

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  • Office-based education to targeted provider office staff located in targeted low income Zip codes (2004).
  • Provider & member newsletters addressing disparities and diabetes care (2005, 2006).
  • Physician-focused discussion on improving diabetes care (2005, 2006).
  • Interactive voice recognition telephonic outreach to diabetic members with an added focus on potential needs of the minority population (2006).
  • Letters on physician letterhead reminding patients regarding needed testing (2006).
  • Targeted asthma education for offices with identified disparities (Spring, 2006).
  • "Shoot For Your Good Health" asthma basketball camp for kids with asthma, ages 8 to 14 (2005, 2006).
  • Creation of Expert Advisory Panel (2007).

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