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- "freedom from accidental injury due to medical care, or medical errors." (IOM, 1999)
- "the failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim...[including] problems in practice, products, procedures, and systems." (Quality Interagency Coordination Task Force, 2000)
- Each year, more than 44,000 Americans die in hospitals due to preventable medical errors (AHA, 1999).
To Err Is Human, p. 31.
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