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Figure 1. National Healthcare Quality Report Conceptual Framework (Text Description)

Consumer Perspectives on Healthcare Needs Components of Healthcare Quality
Effectiveness Safety Patient
Centeredness
Timeliness
Staying healthy        
Getting better        
Living with illness or disability        
Coping with the end of life        

Source: Developed by Edward Kelley, Ph.D., Center for Quality Improvement and Patient Safety, AHRQ, Rockville, MD. Reprinted by permission of Edward Kelley.

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