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Publishing, Public Affairs, and Knowledge Transfer Communications Support for OCKT

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ATTACHMENT 1

PAST PERFORMANCE QUESTIONNAIRE

PART ONE: INSTRUCTIONS

The offeror listed below has submitted a proposal in response to the Agency for Healthcare Research and Quality (AHRQ) Solicitation No. AHRQ-08-10032, entitled "Publishing, Public Affairs, and Knowledge Transfer Communications Support for OCKT."  Past performance is an important part of the evaluation criteria for this acquisition, so input from previous customers of the offeror is important.  This office would greatly appreciate you taking the time to complete this form.  This information is to be provided to Jessica Alderton, the AHRQ Contracting Officer and is NOT to be disclosed to the offeror either verbally or in writing.  Please provide an honest assessment and return to AHRQ to the address shown below (or by fax or E-mail), no later than July 1, 2008.  If you have any questions, please contact Jessica Alderton at (301) 427-1783.

Mrs. Jessica Alderton
Agency for Healthcare Research and Quality
Division of Contracts Management
540 Gaither Road
Rockville, Maryland 20850
FAX: (301) 427-1740
E-mail:  jessica.alderton@ahrq.hhs.gov

NAME OF OFFEROR:_____________________________________

(Name of Organization, which is being evaluated. Please print or type)

ADDRESS:_____________________________________________

______________________________________________________

______________________________________________________

INCLUDE THIS PAGE WHEN PROVIDING PAST PERFORMANCE EVALUATION TO AHRQ

Contractor Performance Form

1. Name of Contractor:____________________________________

2. Address:_____________________________________________

______________________________________________________

______________________________________________________

3. Contract/Grant Number: _______________________________________

4. Contract/Grant Value (Base Plus Options): ________________________

5. Contract/Grant Award Date: ____________________________________

6. Contract/Grant Completion Date: ________________________________

7. Type of Contract/Grant: (Check all that apply) ( )FP ( )FPI ( )FP-EPA

( ) Award Fee ( ) CPFF-Completion ( ) CPFF-Term ( ) CPIF ( ) CPAF

( ) IO/IQ ( ) BOA ( ) Requirements ( ) Labor-Hour ( )T&M ( ) SBSA

( )8(a) ( )SBIR ( ) Sealed Bid( )Negotiated( )Competitive ( )Non-Competitive

8. Description of Requirement:

CONTRACTOR'S PERFORMANCE RATING

Ratings: Summarize contractor performance and circle in the column on the right the number which corresponds to the performance rating for each rating category. Please select for explanation of rating scale.

Category Comments Rating Scale
Quality of Product or Service Comments

0

1

2

3

4

5

Cost Control Comments

0

1

2

3

4

5

Timeliness of Performance Comments

0

1

2

3

4

5

Business Relations Comments

0

1

2

3

4

5

Customer Satisfaction—Is/was the Contractor committed to customer satisfaction? Yes ___ No ___; Would you use this Contractor again? Yes ___ No ___

Reason: ________________________________________

NAME OF EVALUATOR: ________________________________________

TITLE OF EVALUATOR: ________________________________________

SIGNATURE OF EVALUATOR:___________________________________

DATE:_____________________

MAILING ADDRESS: Include name of organization/ federal agency

________________________________________________________

________________________________________________________

________________________________________________________

PHONE #:__________________________________

Rating Guidelines: Summarize contractor performance in each of the rating areas. Assign each area a rating 0 (Unsatisfactory), 1 (Poor), 2 (Fair), 3 (Good), 4 (Excellent), 5 (Outstanding). Use the following instructions as guidance in making these evaluations.

Rating Scale Quality Cost Control Timeliness of Performance Business Relation
 

-Compliance with contract requirements

-Accuracy of reports

-Technical excellence

-Within budget (over/ under target costs)

-Current, accurate, and complete billings

-Relationship of negotiated costs to actual

-Cost efficiencies

-Change orders issue

-Met interim milestones

-Reliable

-Responsive to technical direction

-Completed on time, including wrap-up and contract adm

-No liquidated damages assessed

-Effective management

-Businesslike correspondence

-Responsive to contract requirements

-Prompt notification of problems

-Reasonable/cooperative

-Flexible

-Pro-active

-Effective small/small disadvantaged business sub-contracting program

0-unsatisfactory

Nonconformances are jeopardizing the achievement of contract requirements, despite use of Agency resources

Ability to manage cost issues is jeopardizing performance of contract requirements, despite use of Agency resources

Delays are jeopardizing the achievement of contract requirements, despite use of Agency's resources

Response to inquiries, technical/service/administrative issues is not effective

1-Poor

Overall compliance requires major Agency resources to ensure achievement of contract requirements

Ability to manage cost issues requires major Agency resources to ensure achievement of contract requirements

Delays require major Agency resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrative issues is marginally effective

2-Fair

Overall compliance requires minor Agency resources to ensure achievement of contract requirements

Ability to manage cost issues requires minor Agency resources to ensure achievement of contract requirements

Delays require minor Agency resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrative issues is somewhat effective

3-Good

Overall compliance does not impact achievement of contract requirements

Management of cost issues does not impact achievement of contract requirements

Delays do not impact achievement of contract requirements

Response to inquiries, technical/service/administrative issues is usually effective

4-Excellent

There are no quality problems

There are no cost management issues

There are no delays

Response to inquiries, technical/ service/ administrative issues is effective

5-Outstanding

The Contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where Contractor performance clearly exceeds the performance levels described as "Excellent."

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