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Publishing, Public Affairs, and Knowledge Transfer Communications Support for OCKT

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ATTACHMENT 2

PERFORMANCE STANDARDS

AQL=Acceptable Quality Level; RS=Random Sampling; CS=Customer Satisfaction; SM=Surveillance Method; New PS=New Performance Standard # for SOW

PS #

SOW Sect.

Task Description

Performance Requirement

AQL

SM

 

1.6

Project Management

     

1

1.6

Revise Phase-in Plan

Submit a revised Phase-In Plan after award for evaluation by the Project Officer and approval by the Contract Officer within the first 3 weeks of the start of the contract. (also Deliverable #1)

90%

100%

2

1.6

Submit Employee rosters

Submit accurate employee rosters no later than 10 days prior to the start of the first performance period with back-up resumes as requested.  Revised as staffing changes and as necessary. (also Deliverable #5)

90%

100%

3

1.6

Obtain Required Staffing at 15 and 45 day time frames during Phase-in

Hire the appropriate number of qualified staff by day 15 and day 45 of the phase-in period, and report hiring to the Project Officer.

100%

100%

 

1.7

Publishing

     

4

1.7

Develop Clearances (Publishing docs only)

Clearances are accurately drafted and meet timing requirement.

90%

100%

5

1.7

Publish and produce all AHRQ products

Products finalized by established deadline, comply with format and other specifications, and meet AHRQ Pub. & Communications Guidelines or Journal editorial standards—hard copy and Web.

90%

100%

6

1.7

Write and/or update editorial guidance documents

Guidance documents are updated as appropriate to reflect the changes in AHRQ policy and appropriately distributed.

90%

100%

7

1.7

Translate health research information and write syntheses

Syntheses are accurate and approved by required due date.

90%

100%

8

1.7

Write and produce consumer materials and tools

Materials appropriately written for the audience; designed and produced according to production schedule.

90%

100%

9

1.7

Edit and/or format documents and publications

Documents and publications appropriately edited (level of editorial intervention—production, copy, substantive and journal standards).

90%

RS

10

1.7

Provide art direction and presentation support

Presentation support is provided in a timely manner as measured by pre-agreed upon project timelines.

90%

RS

11

1.7

Manage the AHRQ slide library

Slide library content is current and slides are appropriately formatted according to AHRQ style.

90%

RS

 

1.8

Public Affairs

     

12

1.8

Develop and contribute to speeches

Speeches and all supporting materials are written for specific audiences in a professional manner, properly focused, coordinated, cleared, and submitted to the Director on agreed upon timelines.

95%

100%

13

1.8

Develop Commentaries and place Commentaries in major publications

Commentaries well written, properly focused, properly coordinated, and cleared, meet the requirements of formal agreements and submitted to the PO on agreed upon timelines.

75%

100%

14

1.8

Produce and distribute EN and PSEN electronic newsletters

Each newsletter includes appropriate topics and number of items and is produced according to the appropriate production schedule.

90%

RS

15

1.8

Develop press releases

Final press releases are appropriately written, properly cleared, and submitted within the required timeframe.

90%

RS

16

1.8

Develop Audio Products, Podcasts, and Video Products

Submitted audio products, podcasts & video products meet all production requirements, are properly cleared, and are properly distributed.

100%

RS

17

1.8

Develop and distribute E-marketing pitches & other communications

E-marketing pitches are appropriately written, properly cleared, and submitted within the required timeframe.

90%

RS

18

1.8

Respond to calls and E-mails

For calls and E-mails the contractor has responsibility for, appropriate responses provided within 24 hours or by requested time.

90%

RS

19

1.8

Maintain the Impact Case Study Program

An Impact Study's content is complete and accurate, study is properly cleared and submitted by the required due date.

90%

100%

 

1.9

Knowledge Transfer (KT) and Implementation

   

2o

1.9

Coordinate KT and Implementation activities with the Strategic Planners

For each KT and implementation activity and sub-activity, contribute to the development of a plan, and articulate and inform Strategic Planners of activity to ensure consistency with Gov't requirements and AHRQ mission and priorities.

100%

100%

21

1.9

Participate in AHRQ-wide meetings

Based on the needs of the project, participate in AHRQ-wide meetings for the purpose of furthering acceptance of the project, explaining the objectives, approaches, and evaluation of the project, and ensuring that pertinent AHRQ representation and existing research is included in the project.

90%

RS

22

1.9

Provide Updates and Alerts in relation to Project Plans, including Budgets

For each project, ensure (1) the technical approaches and staffing are effectively adjusted in response to changes in requirements; and (2) the PO promptly alerted of problems that could impact successful completion of project/task. 

100%

100%

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