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Agency for Healthcare Research and Quality National Resource Center for Health IT (NRC)

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ATTACHMENT 1

DOMAIN 1 - SUPPORT HEALTH IT PROGRAM MANAGEMENT, GUIDANCE, ASSESSMENT AND PLANNING

DOMAIN PROPOSAL SPECIFICATIONS

SECTION B - LABOR CLASSIFICATIONS - DOMAIN 1

As specified in Section B.3 of the solicitation, the following labor categories are anticipated to be the primary labor sources necessary to perform contract task orders for projects under Domain 1.

Offerors shall provide direct labor rates (or ranges of rates) for each labor category described below and include in the offeror's Business Proposal.

Note: Direct labor rates only shall be provided... NOT loaded rates with fringe benefits, overhead, general and administrative costs, etc. (Ranges in rates may be provided)
LABOR CATEGORY HOURLY RATE
Class I $ ___________________________

Senior management personnel, holding an advanced clinical, technical or professional degree, at the Doctorate, MD, or Masters level, with a minimum of 10 years experience in the areas of program management, health information technology, informatics, patient safety and quality, healthcare and health services research, program support, management and evaluation studies, healthcare standards and measures development or healthcare applications software, preferably with significant experience related to program management and health information technology. Class I personnel shall also have corporate level management experience that reflects an ability to command organizational resources and direct staff within the broader organization.

Class II $ ___________________________

Associate management or clinical/professional/technical personnel, holding an advanced degree, at the Doctorate, M.D. or Master level, with a minimum of 5 years experience in the areas of program management, health information technology, informatics, research associate, patient safety and quality, healthcare and health services research, program support, management and evaluation studies, healthcare standards and measures development or healthcare applications software, preferably with significant experience related to program management and health information technology.

Class III $ ___________________________

Intermediate clinical/technical personnel, holding a BS or BA degree and at least 3 years experience in technical activities of which 2 years experience are directly related in the areas of program management, health information technology, informatics, patient safety and quality, healthcare and health services research, research associate, program support, management and evaluation studies, healthcare standards and measures development or healthcare applications software, preferably with significant experience related to program management and health information technology. The individual is capable of carrying out independent assignments with minimum supervision or acting as leader of small projects.

Class IV $ ___________________________

Program support, data support, literature search and retrieval, report drafting, etc. at a research assistant level.

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO OFFERORS - DOMAIN 1

As specified in Section L.10 a (4), the offeror shall prepare a technical discussion which addresses evaluation criteria appropriate to the Domain for which the proposal is being submitted. For Domain 1, the following specific evaluation criteria is provided. The offeror shall further state that no deviations or exceptions to the Statement of Work are taken.

Domain 1 (Support For Health IT Program Management, Guidance, Assessment and Planning)

  1. Understanding the Problem (Domain 1)

    Offeror shall provide a brief statement of the issue(s)/problem(s) which underscore the concept of and need for this contract Domain. Also included in this section shall be a description of the scope, purpose, and products of the different types of services called for under this Domain. The offeror shall include a discussion of the issues related to Health IT Program Management, Guidance, Assessment and Planning, and its ability to: a) effectively manage complex projects, providing organizational structure and capabilities to meet project milestones in a timely manner, manage resources and cost expenditures, and adhere to performance based contracting and earned value management contracting; b) manage health IT projects, managing stakeholder input mechanisms, and coordinating numerous complex work efforts across multiple contractors and organizations; c) provide strategic guidance, assessment and planning to large government programs, particularly health information technology related programs; d) provide extensive project management expertise including use of earned value management and experience for large complex government contracts (i.e. at least 5-10 successful, well-managed, government contracts of at least $40 million per contract); e) work collaboratively and under the direction of federal employees in support of government goals and objectives. General discussion of technical approaches to the different types of activities identified in the RFP for this Domain should be included.

  2. Technical Approach (Domain 1)
    1. Offeror shall submit a narrative which clearly addresses how it plans to develop, design, and implement the statement of work within the time constraints of the project. Within the content of the narrative, the Offeror shall also address plans for identifying, utilizing and monitoring consultants and subcontractors; generating clear, concise reports on project findings; and conducting quality assurance and problem area identification and resolution strategies.
    2. Offeror shall clearly demonstrate experience in and ability to a) effectively manage complex projects, providing organizational structure and capabilities to meet project milestones in a timely manner, manage resources and cost expenditures, and adhere to performance based contracting and earned value management contracting; b) manage health IT projects, managing stakeholder input mechanisms, and coordinating numerous complex work efforts across multiple contractors and organizations; c) provide strategic guidance, assessment and planning to large government programs, e.g. health information technology and other complex programs; d) provide extensive project management expertise, including use of earned value management and experience for large complex government contracts (i.e. at least 5-10 successful, well-managed, government contracts of at least $40 million per contract); and e) work collaboratively and under the direction of federal employees in support of government goals and objectives.
    3. The Offeror shall address the technical approach proposed for each task required by the Statement of Work.

  3. Management Plan (Domain 1)

    Offeror shall demonstrate its ability to achieve the delivery of performance requirements through the proposed use of organizational/corporate management and other personnel resources as well as demonstrate that the Offeror's organizational structure and capabilities will meet the project's milestones in a timely manner. In doing so, and at a minimum, the Offeror shall:

    1. Demonstrate corporate/organizational experience in managing projects of a similar size and nature.
    2. Provide a fully supported narrative showing Offeror's understanding of the requirements in the Statement of Work from a managerial perspective. The narrative should at a minimum address the following topics:
      1. Labor skill mix determination (why Offeror chose the skill mix for this project).
      2. Personnel selection and assignment (why Offeror chose an individual person for an individual job).
      3. The percentage of full time core personnel (if a ratio of less than seventy percent full time core staff to thirty percent consultants/subcontractors is proposed, Offeror shall provide a detailed explanation of how the proposed staffing plan ensures that the work is conducted by individuals with a mastery of the technical requirements of the Statement of Work).
      4. Monitoring and control of services provided: technical quality, responsiveness, cost control, and effective and efficient resource utilization, compliance with technical requirement and contract provisions. Clearly show proposed system for quality control of work performed, including documents to be produced, and proposed system for management control and contract provision compliance.
      5. Managerial problems Offeror expects to encounter. Describe the methods Offeror proposes to solve these problems. Demonstrate ability and flexibility to rapidly solve the same or similar managerial problems encountered previously.
      6. Ability and flexibility to respond rapidly to changes in budget, priorities, and schedule.
    3. Indicate clear lines of authority and delineation of staff responsibilities.
    4. Describe the number of person hours for each task and for service delivery.
    5. Provide an organizational chart and a Program Evaluation Review Technique (PERT) chart showing all tasks (staffing plan).
    6. Describe coordination with proposed subcontractors/consultants, including monitoring of their performance.
    7. Provide a signed agreement, e.g., a letter of commitment, between the Offeror and any personnel other than current direct employees that includes dates of employment and specific tasks to be performed.
    8. Provide a person-level task-loading chart (to include consultant and subcontractors effort) and an organizational chart indicating clear lines of authority, delineating staff responsibilities and a plan for organizational backup. Employees not currently employed by the Offeror shall be listed with an asterisk (*).
  4. Key Personnel (Domain 1)

    The proposal shall specify the project team, including subcontractors and consultants. In this project, the Project Director, Project Manager (if used), and evaluators are classified as key personnel.

    1. Offeror shall provide evidence of the availability, qualifications, and demonstrated experience of key management personnel, including the Project Director, and Project Managers, if used. The Project Director should have, at a minimum, a doctoral degree or senior level management experience directing at least $5M projects. The Project Director also must have extensive experience in health IT and program management. The Project Director should not have less than twelve (12) years total work experience which includes: 1) at least ten (10) years in the SOW's specialty services field in progressively responsible positions; and 2) demonstrated skills in organizing and monitoring challenging and complex projects conducted by groups of diverse professionals.

      The Project Manager, if used, should have, at a minimum, a masters degree in a health and human services-related specialty, or informatics, or program management, and not less than eight (8) years total work experience which includes: 1) at least six (6) years in the health services research or the health IT specialty services field; 2) extensive knowledge of Health IT, informatics, and healthcare information systems issues; and 3) demonstrated skills in organizing and monitoring complex projects in health care and health IT.

      1. Describe how the education and technical experience of the Project Director, the Project Manager and other key technical personnel specifically relate to the SOW.
      2. Provide length and currency of the overall education of the Project Director, the Project Manager and other key technical personnel.
      3. Describe the experience of the proposed Project Director and the Project Manager in managing the SOW and complex projects involving the program evaluation of large scale multiple component research programs. This description shall include at a minimum the size of projects managed, start-up time required, number of projects managed, problems encountered, and the resolution of those problems. Describe those projects currently managed. Describe how the management experience of the proposed Project Director and the Project Manager equips them to manage a staff which reflects the diversity of the SOW.
      4. Describe the ability of the proposed Project Director, the Project Manager, and others to address issues of policy and legal sensitivity as they relate to the SOW.
    2. Offeror shall provide evidence of availability, qualifications, and demonstrated experience of key medical, education, and technical personnel. They should possess the education, experience, and demonstrated skills to conduct a compressive healthcare IT state integration program.
      1. Describe how the education and technical experience of the proposed technical personnel specifically relate to the SOW.
      2. Provide length and currency of the overall education of the proposed technical personnel.
      3. Describe the management experience of the technical personnel, if they are to serve as team leaders. Include a description of their experience in independent problem solving and conflict resolution, in facilitating groups in the analysis of large quantities of information, and in coordinating and editing the work of others in the production of extensive, complex reports. Describe those projects currently managed.
      4. Describe the ability of the technical personnel to address issues of medical education and learning as they relate to the SOW.

  5. Facilities (Domain 1)

    Offeror must demonstrate that adequate facilities, space and equipment, are available for the accomplishment of project goals and objectives.

SECTION M - EVALUATION FACTORS FOR AWARD - DOMAIN 1

As specified in Section M, the following evaluation factors and assigned weights will be used in the overall review of the offeror's proposal for Domain 1. The technical proposal shall consist of the responses to the evaluation criteria for the specific Domain for which the offeror is submitting a proposal. The offeror shall show that the objective stated in the proposal are understood and offer a logical program for their achievement. The criteria will be used to evaluate the proposal and will be weighted as indicated in establishing a numerical rating for all proposals submitted. Factors facilitating the evaluation of each criteria below are referenced in the corresponding criteria found above in Section L.

Domain 1 (Support For Health IT Program Management, Guidance, Assessment & Planning)

EVALUATION CRITERIA WEIGHT
A. Understanding the Problem (Domain 1) 15 points

The proposal shall be evaluated on the completeness of the proposal and the Offeror's demonstrated understanding of the requirements and efforts needed to perform the Domain 1 Statement of Work. The contractor should demonstrate an understanding of how and why the NRC in this domain must be able to: a) work under the direction of federal employees in the role of contractor and collaborate to support the federal government in meeting program goals and objective; b) effectively manage complex projects, providing organizational structure and capabilities to meet project milestones in a timely manner, manage resources and cost expenditures, and adhere to performance based contracting and earned value management contracting; c) manage health IT projects, managing stakeholder input mechanisms, and coordinating numerous complex work efforts across multiple contractors and organizations; d) provide strategic guidance, assessment and planning to large government programs, e.g. to health information technology or other complex government programs; e) provide extensive project management expertise including earned value management and experience for large complex government contracts (i.e. at least 5-10 successful, well-managed, government contracts of at least $40 million per contract).

B. Technical Approach (Domain 1) 30 points

The proposal shall be evaluated on the completeness, reasonableness, clarity, and feasibility of the approach to satisfy the requirements of each individual task of the Domain 1 Statement of Work. The offeror' technical approach should clearly demonstrate its ability to: a) effectively manage complex projects, providing organizational structure and capabilities to meet project milestones in a timely manner, manage resources and cost expenditures, and adhere to performance based contracting and earned value management contracting; b) manage health IT projects, managing stakeholder input mechanisms, and coordinating numerous complex work efforts across multiple contractors and organizations; c) provide strategic guidance, assessment and planning to large government programs, e.g. to health information technology or other complex government programs; d) provide extensive project management expertise including earned value management.

C. Management Plan (Domain 1) 20 points

The offeror's demonstrated ability to achieve the delivery of performance requirements through the proposed use of corporate/organizational management and other personnel resources will be evaluated. In this context, the offeror's demonstrated ability to: a) manage subcontractors and consultants, b) complete project milestones using a cost-effective approach, c) coordinate, review and track effectiveness, efficiency and performance of multiple task order efforts across multiple domains and project areas and use of earned value management will be evaluated; and d) provide strategic guidance, assessment and planning to large government programs, e.g. to health information technology or other complex government programs, will be evaluated.

D. Key Personnel (Domain 1) 25 points

The background, skills, experience, and education of key personnel in the area of Program Management, Health Information Technology and Informatics, healthcare and informatics research, evaluation, patient safety, and interaction with grantees and other key stakeholders shall be evaluated. Key personnel should include a Project Director with a Doctorate level degree or significant senior level management experience directing at least $5M projects. The Project Director also must have specialized experience with health IT and Program Management. The background, skills, and experience of key personnel in the analysis of health information technology, informatics, patient safety and quality, healthcare and health services research, program support, management and evaluation studies, healthcare standards and measures development and healthcare applications software and shall also be evaluated. Offeror's proposed key personnel shall be evaluated against the education and experience requirements as set forth in the Instructions to Offerors.

E. Facilities (Domain 1)) 10 points

Proposals will be evaluated on the availability of adequate facilities, space, and equipment (e.g., computers, servers, word-processing, photocopying, facsimile) for accomplishing the project goals and objectives. In addition to computer hardware, the Offeror must provide necessary computer software capability.

For this Domain, individual task orders may require the contractor to provide key program management staff members onsite at AHRQ. Offerors should describe their capability to provide this resource when required in specific task orders.

TOTAL POINTS BEFORE PAST PERFORMANCE) 100 points

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ATTACHMENT 2

DOMAIN 2 - HEALTH IT TECHNICAL ASSISTANCE, CONTENT DEVELOPMENT, PROGRAM RELATED PROJECTS AND STUDIES

DOMAIN PROPOSAL SPECIFICATIONS

SECTION B - LABOR CLASSIFICATIONS

As specified in Section B.3 of the solicitation, the following labor categories are anticipated to be the primary labor sources necessary to perform contract task orders for projects under Domain 2.

Offerors shall provide direct labor rates (or ranges of rates) for each labor category described below and include in the offeror's Business Proposal.

Note: Direct labor rates only shall be provided... NOT loaded rates with fringe benefits, overhead, general and administrative costs, etc. (Ranges in rates may be provided)

DOMAIN 2

LABOR CATEGORY HOURLY RATE
Class I $ ___________________________

Senior management personnel, holding an advanced clinical, technical or professional degree, at the Doctorate, MD, or Masters level, with a minimum of 10 years experience in the areas of health information technology and informatics; patient safety and quality; healthcare and health services research; program support, management and evaluation studies; healthcare standards and measures development; healthcare applications software; performing technical assistance; establishing and supporting collaborative efforts among government, academic and other public and private organizations; developing and evaluating health IT tools and products; developing content and syntheses of health IT topics, project results and best practices; performing health IT research, development and implementation projects and studies; or providing new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care. Class I personnel shall also have corporate level management experience that reflects an ability to command organizational resources and direct staff within the broader organization.

Class II $ ___________________________

Associate management or clinical/professional/technical personnel, holding an advanced degree, at the Doctorate, M.D. or Master level, with a minimum of 5 years experience in the areas of health information technology and informatics; patient safety and quality; healthcare and health services research; program support, management and evaluation studies; healthcare standards and measures development; healthcare applications software; performing technical assistance; establishing and supporting collaborative efforts among government, academic and other public and private organizations; developing and evaluating health IT tools and products; developing content and syntheses of health IT topics, project results and best practices; performing health IT research, development and implementation projects and studies; or providing new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care.

Class III $ ___________________________

Intermediate clinical/technical personnel, holding a BS or BA degree and at least 3 years experience in technical activities of which 2 years experience are directly in the areas of health information technology and informatics; patient safety and quality; healthcare and health services research; program support, management and evaluation studies; healthcare standards and measures development; healthcare applications software; performing technical assistance; establishing and supporting collaborative efforts among government, academic and other public and private organizations; developing and evaluating health IT tools and products; developing content and syntheses of health IT topics, project results and best practices; performing health IT research, development and implementation projects and studies; or providing new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care. The individual is capable of carrying out independent assignments with minimum supervision or acting as leader of small projects.

Class IV $ ___________________________

Program support, data support, literature search and retrieval, report drafting, etc. at a research assistant level.

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO OFFERORS - Domain 2

As specified in Section L.10 a (4), the offeror shall prepare a technical discussion which addresses evaluation criteria appropriate to the Domain for which the proposal is being submitted. For Domain 2, the following specific evaluation criteria is provided. The offeror shall further state that no deviations or exceptions to the Statement of Work are taken.

Domain 2 (Health IT Technical Assistance, Content Development, and Program Related Projects and Studies)

  1. Understanding the Problem (Domain 2)

    Offeror shall provide a brief statement of the issue(s)/problem(s) which underscore the concept of and need for this Domain. Also included in this section shall be a description of the scope, purpose, and products of the different types of services called for under this Domain. The offeror shall include a discussion of the issues related to how it will: a) effectively perform technical assistance; b) establish and support collaborative efforts among government, academic and other public and private organizations; c) develop and evaluate health IT tools and products, d) develop content and syntheses of health IT topics, project results and best practices, e) perform health IT research, development and implementation projects and studies, and f) provide new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health services and methodological research, consumer health informatics applications, the electronic exchange of health information, and other related health IT areas of expertise (e.g. workflow analysis, organizational processes, nursing, patient centered care, health systems administration, human factors, etc.); f) work collaboratively and under the direction of federal employees in support of government goals and objectives. General discussion of technical approaches to the different types of activities identified in the RFP for this Domain should be included.

  2. Technical Approach (Domain 2)
    1. Offeror shall submit a narrative which clearly addresses how it plans to develop, design, and implement the statement of work within the time constraints of the project. Within the content of the narrative, the Offeror shall also address plans for identifying, utilizing and monitoring consultants and subcontractors; generating clear, concise reports on project findings; and conducting quality assurance and problem area identification and resolution strategies.
    2. Offeror shall clearly demonstrate experience in and ability to: a) effectively perform technical assistance; b) establish and support collaborative efforts among government, academic and other public and private organizations; c) develop and evaluate health IT tools and products, d) develop content and syntheses of health IT topics, project results and best practices, e) perform health IT research, development and implementation projects and studies, and f) provide new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health services and methodological research, consumer health informatics applications, the electronic exchange of health information, and other related health IT areas of expertise (e.g. workflow analysis, organizational processes, nursing, patient centered care, health systems administration, human factors, etc.); f) work collaboratively and under the direction of federal employees in support of government goals and objectives.
    3. The Offeror shall address the technical approach proposed for each task required by the Statement of Work.

  3. Management Plan (Domain 2)

    Offeror shall demonstrate its ability to achieve the delivery of performance requirements through the proposed use of organizational/corporate management and other personnel resources as well as demonstrate that the Offeror's organizational structure and capabilities will meet the project's milestones in a timely manner. In doing so, and at a minimum, the Offeror shall:

    1. Demonstrate corporate/organizational experience in managing projects of a similar size and nature.
    2. Provide a fully supported narrative showing Offeror's understanding of the requirements in the Statement of Work from a managerial perspective. The narrative should at a minimum address the following topics:
      1. Labor skill mix determination (why Offeror chose the skill mix for this project).
      2. Personnel selection and assignment (why Offeror chose an individual person for an individual job).
      3. The percentage of full time core personnel (if a ratio of less than seventy percent full time core staff to thirty percent consultants/subcontractors is proposed, Offeror shall provide a detailed explanation of how the proposed staffing plan ensures that the work is conducted by individuals with a mastery of the technical requirements of the Statement of Work).
      4. Monitoring and control of services provided: technical quality, responsiveness, cost control, and effective and efficient resource utilization, compliance with technical requirement and contract provisions. Clearly show proposed system for quality control of work performed, including documents to be produced, and proposed system for management control and contract provision compliance.
      5. Managerial problems Offeror expects to encounter. Describe the methods Offeror proposes to solve these problems. Demonstrate ability and flexibility to rapidly solve the same or similar managerial problems encountered previously.
      6. Ability and flexibility to respond rapidly to changes in budget, priorities, and schedule.
    3. Indicate clear lines of authority and delineation of staff responsibilities.
    4. Describe the number of person hours for each task and for service delivery.
    5. Provide an organizational chart and a Program Evaluation Review Technique (PERT) chart showing all tasks (staffing plan).
    6. Describe coordination with proposed subcontractors/consultants, including monitoring of their performance.
    7. Provide a signed agreement, e.g., a letter of commitment, between the Offeror and any personnel other than current direct employees that includes dates of employment and specific tasks to be performed.
    8. Provide a person-level task-loading chart (to include consultant and subcontractors effort) and an organizational chart indicating clear lines of authority, delineating staff responsibilities and a plan for organizational backup. Employees not currently employed by the Offeror shall be listed with an asterisk (*).

  4. Key Personnel (Domain 2)

    The proposal shall specify the project team, including subcontractors and consultants. In this project, the Project Director, Project Manager (if used), and evaluators are classified as key personnel.

    1. Offeror shall provide evidence of the availability, qualifications, and demonstrated experience of key management personnel, including the Project Director, and Project Managers, if used. The Project Director should have, at a minimum, a doctoral degree and/or Medical Degree and have extensive experience in Health Information Technology and program management. The Project Director should not have less than twelve (12) years total work experience which includes: 1) at least ten (10) years in the SOW's specialty services field in progressively responsible positions; and 2) demonstrated skills in organizing and monitoring challenging and complex projects conducted by groups of diverse professionals.

      The Project Manager, if used, should have, at a minimum, a masters degree in a health and human services-related specialty, or informatics, and not less than eight (8) years total work experience which includes: 1) at least six (6) years in the health services research or the health IT specialty services field; 2) extensive knowledge of health IT, informatics, and healthcare information systems issues; and 3) demonstrated skills in organizing and monitoring complex projects in health care and health IT.

      1. Describe how the education and technical experience of the Project Director, the Project Manager and other key technical personnel specifically relate to the SOW.
      2. Provide length and currency of the overall education of the Project Director, the Project Manager and other key technical personnel.
      3. Describe the management experience of the technical personnel, if they are to serve as team leaders. Include a description of their experience in independent problem solving and conflict resolution, in facilitating groups in the analysis of large quantities of information, and in coordinating and editing the work of others in the production of extensive, complex reports. Describe those projects currently managed.
      4. Describe the ability of the proposed Project Director, the Project Manager, and others to address issues of policy and legal sensitivity as they relate to the SOW.
    2. Offeror shall provide evidence of availability, qualifications, and demonstrated experience of key medical, education, and technical personnel. They should possess the education, experience, and demonstrated skills to perform the work of this Domain.
      1. Describe how the education and technical experience of the proposed technical personnel specifically relate to the SOW.
      2. Provide length and currency of the overall education of the proposed technical personnel.
      3. Describe the management experience of the technical personnel, if they are to serve as team leaders. Include a description of their experience in independent problem solving and conflict resolution, in facilitating groups in the analysis of large quantities of information, and in coordinating and editing the work of others in the production of extensive, complex reports. Describe those projects currently managed.
      4. Describe the ability of the technical personnel to address issues of medical education and learning as they relate to the SOW.

  5. Facilities (Domain 2)

    Offeror must demonstrate that adequate facilities, space and equipment, are available for the accomplishment of project goals and objectives.

SECTION M - EVALUATION FACTORS FOR AWARD - DOMAIN 2

As specified in Section M, the following evaluation factors and assigned weights will be used in the overall review of the offeror's proposal for Domain 2. The technical proposal shall consist of the responses to the evaluation criteria for the specific Domain for which the offeror is submitting a proposal. The offeror shall show that the objective stated in the proposal are understood and offer a logical program for their achievement. The criteria will be used to evaluate the proposal and will be weighted as indicated in establishing a numerical rating for all proposals submitted. Factors facilitating the evaluation of each criteria below are referenced in the corresponding criteria found above in Section L.

Domain 2 (Health IT Technical Assistance, Content Development, and Program Related Projects and Studies)

EVALUATION CRITERIA WEIGHT
A. Understanding the Problem (Domain 2) 15 points

The proposal shall be evaluated on the completeness of the proposal and the Offeror's demonstrated understanding of the requirements and efforts needed to perform the Domain 2 Statement of Work. The contractor should demonstrate an understanding of how and why the NRC in this domain must be able to: a) work collaboratively and under the direction of federal employees in support of government goals and objectives; b) effectively perform technical assistance in the fields of health IT, research, and health care implementation; c) establish and support collaborative efforts among government, academic and other public and private organizations; d) develop and evaluate health IT tools and products, e) develop content and syntheses of health IT topics, project results and best practices, f) perform health IT research, development and implementation projects and studies, and g) provide new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health information exchange, clinical and methodological research, and other related health IT areas.

Health IT is broadly defined as the use of information and communication technology in health care to support the delivery of patient or population care or to support patient self-management. Health IT can support patient care related activities such as order communications, results reporting, care planning and clinical or health documentation. Health IT applications can use a variety of platforms, such as desktop computer applications, cellular phones, personal digital assistants (PDAs), touch screen kiosks, and others. Examples of health IT applications are, electronic health records (EHR) electronic medical records (EMR), personal health records (PHR), telemedicine, clinical alerts and reminders, computerized provider order entry, computerized clinical decision support systems, consumer health informatics applications, and electronic exchange of health information.

B. Technical Approach (Domain 2) 30 points

The proposal shall be evaluated on the completeness, reasonableness, clarity, and feasibility of the approach to satisfy the requirements of each individual task of the Domain 2 Statement of Work. The offeror' technical approach should clearly demonstrate its ability to: a) work collaboratively and under the direction of federal employees in support of government goals and objectives; b) effectively perform technical assistance in the fields of health IT, research, and health care implementation; c) establish and support collaborative efforts among government, academic and other public and private organizations; d) develop and evaluate health IT tools and products, e) develop content and syntheses of health IT topics, project results and best practices, f) perform health IT research, development and implementation projects and studies, and g) provide new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health services and methodological research, consumer health informatics applications, the electronic exchange of health information, and other related health IT areas of expertise (e.g. workflow analysis, organizational processes, nursing, patient centered care, health systems administration, human factors, etc.) relevant to the design, implementation and use of health IT.

C. Management Plan (Domain 2) 20 points

The offeror's demonstrated ability to achieve the delivery of performance requirements through the proposed use of corporate/organizational management and other personnel resources will be evaluated. In this context, the offeror's demonstrated ability to: a) work collaboratively and under the direction of federal employees in support of government goals and objectives; b) effectively perform technical assistance in the fields of health IT, research, and health care implementation; c) establish and support collaborative efforts among government, academic and other public and private organizations; d) develop and evaluate health IT tools and products, e) develop content and syntheses of health IT topics, project results and best practices, f) perform health IT research, development and implementation projects and studies, and g) provide new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health services and methodological research, consumer health informatics applications, the electronic exchange of health information, and other related health IT areas of expertise (e.g. workflow analysis, organizational processes, nursing, patient centered care, health systems administration, human factors, etc.), will be evaluated.

D. Key Personnel (Domain 2) 25 points

The background, skills, experience, and education of key personnel in the area of: Health Information Technology and Informatics, healthcare and informatics research, evaluation, healthcare quality and patient safety, interaction with grantees and other key stakeholders, performing technical assistance; establishing and supporting collaborative efforts among government, academic and other public and private organizations; developing and evaluating health IT tools and products, developing content and syntheses of health IT topics, project results and best practices, performing health IT research, development and implementation projects and studies, and providing new visionary approaches for applying health IT to improve the quality, safety, effectiveness and efficiency of health care, particularly involving ambulatory safety and quality, patient safety, electronic health records, clinical decision support, electronic prescribing, health services and methodological research, consumer health informatics applications, the electronic exchange of health information, and other related health IT areas of expertise (e.g. workflow analysis, organizational processes, nursing, patient centered care, health systems administration, human factors, etc.) will be evaluated.

Key personnel should include a Project Director with a Doctorate, PhD or MD or equivalent experience and have specialized experience with health IT. The background, skills, and experience of key personnel in the analysis of health information technology, informatics, patient safety and quality, healthcare and health services research, program support, management and evaluation studies, etc. shall be evaluated. The background, skills, education, and experience of key personnel in the area of healthcare standards and measures development and healthcare applications software and shall also be evaluated. Offeror's proposed key personnel shall be evaluated against the education and experience requirements as set forth in the Instructions to Offerors.

E. Facilities (Domain 2)) 10 points

Proposals will be evaluated on the availability of adequate facilities, space, and equipment (e.g., computers, servers, word-processing, photocopying, facsimile) for accomplishing the project goals and objectives. In addition to computer hardware, the Offeror must provide necessary computer software capability.

For this Domain, individual task orders may require the contractor to provide key program management staff members onsite at AHRQ. Offerors should describe their capability to provide this resource when required in specific task orders.

TOTAL POINTS BEFORE PAST PERFORMANCE) 100 points

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AHRQ Advancing Excellence in Health Care