Skip Navigation U.S. Department of Health and Human Services www.hhs.gov
Agency for Healthcare Research Quality www.ahrq.gov
Archive print banner

Evidence-based Technical Assistance for Multistakeholder,
Community-based Quality Collaboratives

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

ATTACHMENT 4

Performance Requirements Summary

Performance Factor Key Performance Standards Surveillance Methods
1. Perform administrative and planning activities.
  1. Contractor develops draft work plan that is clear, complete and useful; and includes: (1) list and description of project tasks and deliverables; (2) project schedule; (3) technical approach for each project task; (4) project organizational structure, including staff roles and responsibilities; and (5) project budget.
  2. Draft work plan is submitted on a timely basis, in accordance with Schedule of Deliverables.
  3. Contractor is responsive to PO comments on draft work plan, and effectively incorporates changes in final work plan. Final work plan is submitted on a timely basis, in accordance with Schedule of Deliverables.
  4. Monthly progress reports are clear, accurate, concise, complete and useful, and contain the items listed in the SOW. Monthly progress reports are submitted on a timely basis, in accordance with Schedule of Deliverables.
  5. Contractor gives at least 3 briefings per year on CVE technical assistance program, as requested by AHRQ. Briefings are clear, complete and useful.
  6. Contractor is flexible and responsive to PO written and verbal communications re: (1) requested changes in deliverables; (2) adjustments in technical approaches and staffing arrangements based on new or changed requirements or priorities; and (3) requests for meetings or other discussions.
  7. Contractor responds to all phone calls and E-mails promptly, i.e., within 1 work day. Contractor effectively participates in weekly, semi-weekly or more frequent coordination calls with PO, as required.
  8. Contractor notifies PO promptly of any problems (technical, schedule, staffing, or cost) that could impact successful completion of the individual tasks or deliverables. Contractor clearly indicates potential impact of the problem(s) on the schedule, cost, or content of the deliverables, and recommends practical solutions.
  9. Contractor employs sound quality control of deliverables with respect to accuracy and completeness of content, compliance with SOW requirements, and editorial accuracy.
  10. Contractor performs work in a cost efficient manner, as demonstrated by: (1) appropriate mix of senior, mid-level and junior staff and technical experts, based on the specific task requirements; and (2) provision of practical and economical technical solutions that meet project needs and do not contain unnecessary features.
  11. Contractor is pro-active with respect to (1) identifying implications of changes in requirements or approaches in selected tasks on other project activities; and (2) presenting options with the associated advantages and disadvantages, where viable alternative approaches are available.
  12. Contractor staff and expert consultants demonstrate the skills and experience required for their respective tasks. Contractor staff and expert consultants maintain effective working relationships with the PO, other Government staff, and CVE representatives.
  13. Invoices are clear, accurate, and complete; and include the items specified in the contract.
Review of deliverables by AHRQ Project Officer (PO) and other Government staff.
2. Maintain and update private Web site for CVEs.
  1. Contractor is flexible and responsive to PO comments about the Web site.
  2. Contractor efficiently and effectively posts TA resources on Web site, including, but not limited to, audios arranged by contractor of past Webinars, slidedecks from past Webinars, and slidedecks from conference presentations, including Section 508-compliant versions.
  3. TA resources are posted on Web site on a timely basis, in accordance with Schedule of Deliverables.
  4. Contractor maintains a clear, accurate and up-to-date calendar on Web site, which includes upcoming Webinars, in-person meetings and other events as specified by AHRQ. Site is updated daily, as needed.
  5. Contractor regularly (at least weekly) and effectively screens potential new resources related to CVE agendas, and post those that are relevant and evidence-based onto the Web site library.
  6. Contractor ensures that all postings on Web site are Section 508 compliant.
  7. Contractor effectively tracks and reports (at least monthly) Web site activity by CVEs. Tracking and reports are accurate, current, and useful; and contain such items as number of hits (hourly, daily, or monthly); number of unique site visitors; pages visited, and other information requested by AHRQ.
Review of deliverables by AHRQ PO and other Government staff.

Feedback from Web site users.

3. Convene Webinar series.
  1. Contractor is flexible and responsive to PO comments about the Webinar series.
  2. In coordination with AHRQ, Contractor efficiently and effectively plans and implements 2-3 Webinars per month. Webinars effectively reflect CVE needs assessments, Webinar/meeting evaluations, and Webinar marketing plan.
  3. Marketing Plan for upcoming Webinars is clear, accurate, complete and useful in describing Webinars and effective in attracting participants. Plan includes, at a minimum, maintaining an up-to-date calendar on the Web site, indicating the date, title, topic, summary and presenter(s) of Webinars.
  4. Marketing Plan for Webinars is submitted on a timely basis, in accordance with Schedule of Deliverables.
  5. Contractor effectively identifies and suggests appropriate expert speaker(s) for Webinar topics. Proposed Webinar speakers demonstrate strong capabilities relevant to topic, e.g., substantial familiarity with the evidence base and collaboratives and ability to share peer-to-peer experiences related to Webinar agenda.
  6. Contractor develops clear, well-organized and useful agenda and summary for each Webinar.
  7. Webinar agenda, summary and names of proposed speakers are submitted on a timely basis, in accordance with Schedule of Deliverables.
  8. Contractor efficiently and effectively markets Webinars (e.g., via Web site postings and other announcements), and tracks Webinar registrants.
  9. Contractor efficiently and effectively arranges audio of Webinars, reviews draft slides from presenters and makes appropriate editorial suggestions.
  10. Contractor develops clear, concise and useful AHRQ introductory talking points for each Webinar, and forwards this along with accurate and current registration list to AHRQ at least 2 days before Webinar.
  11. Contractor efficiently and effectively develops Section 508-compliant slides of Webinar and posts these along with original slidedeck and audio recording on Web site. Postings are made not later than 1 week after Webinar.
  12. Contractor develops efficient and effective on-line survey for obtaining feedback from Webinar participants. This is demonstrated by on-line survey being (1) clear, well-organized and user friendly; and (2) inclusive of measures related to topic and presenter effectiveness and ease of access; and (3) useful in to assessing extent to which Webinar objectives were achieved.
  13. Contractor efficiently and effectively tracks Webinar participation over time by CVEs and stakeholder categories. Tracking information is provided on a monthly basis.
  14. Contractor develops and updates quarterly, a 6-month work plan. Work plan is clear, accurate, complete and useful in describing the Webinar-related activities planned for the 6-month period. Work plan includes the nature and schedule of the activities and effectively incorporates lessons learned from the previous quarter.
  15. Six-month work plan for Webinars is submitted on a timely basis, in accordance with Schedule of Deliverables
Review of deliverables by AHRQ PO and other Government staff.

Feedback from Webinar participants.

4. Convene two in-person meetings per year for approximately 175 persons each.
  1. Contractor is flexible and responsive to PO comments about the in-person meetings.
  2. In collaboration with AHRQ, Contractor develops agenda for meeting that is clear, well-organized, accurate, relevant to CVE needs and meeting objectives, and useful in conveying the topics, speakers, schedules, and locations for the meeting sessions and networking opportunities.
  3. Contractor effectively identifies and suggests appropriate speakers for meetings that are expert in their respective disciplines and experienced in working with CVEs.
  4. Meeting agenda and list of suggested speakers are submitted on a timely basis, in accordance with Schedule of Deliverables.
  5. Contractor works effectively with speakers in refining presentations to meet CVE needs, including critically reviewing presentation slides.
  6. Contractor provides efficient and effective logistical support for meetings, including: (1) where Agency facilities are not used, identifying hotels in DC metro area that effectively support meeting needs, selecting hotel in consultation with AHRQ, and signing effective hotel contract; (2) arranging travel and logistics for up to 144 CVE stakeholders and about 20 guests (plus 10 speakers/faculty), including letters of invitation and tracking of RSVPs; (3) arranging food and refreshments; (4) preparing and distributing meeting folders, including, at a minimum, agenda, participant lists, speaker bios, copy of presentations, and evaluation form; (5) preparing participant name tags and speaker tent cards; and (6) reimbursing travel expenses of participants and honoraria for faculty.
  7. Logistical support for meetings is provided on a timely basis, in accordance with Schedule of Deliverables.
  8. Contractor provides effective facilitation support for meetings, including being proactive in encouraging CVE stakeholders to participate in sessions, and bringing stakeholders together for networking opportunities.
  9. Contractor effectively develops Section 508-compliant slides of speaker slidedecks and posts these along with original slidedecks on Web site. Postings are made not later than 2 weeks after meeting.
  10. Contractor designs and implements a clear, concise and useful evaluation form for the meeting. Evaluation report is clear, well-organized, accurate and useful in assessing the organization, content, speakers, logistics, and relevance/usefulness of the meeting. Evaluation report is submitted not later than 2 weeks after the meeting.
  11. Contractor develops and updates quarterly, a 6-month work plan. Work plan is clear, accurate, complete and useful in describing the meeting activities planned for the 6-month period. Work plan includes the nature and schedule of the activities and effectively incorporates lessons learned from the previous quarter.
  12. Six-month work plan for in-person meetings is submitted on a timely basis, in accordance with Schedule of Deliverables.
Review of deliverables by AHRQ PO and other Government staff.

Feedback from meeting participants and speakers.

5. Convene Workgroup on standard report elements.
  1. Contractor is flexible and responsive to PO comments about the Workgroup on standard report elements.
  2. Contractor develops an E-mail for CVE stakeholders that is clear, complete, and useful in identifying CVE member interest as a participant on the Workgroup. The E-mail is submitted on a timely basis, in accordance with Schedule of Deliverables.
  3. In collaboration with AHRQ, Contractor develops agenda for Workgroup meeting or call that is clear, well-organized, and relevant to workgroup and meeting/call objectives. Contractor effectively identifies potential experts for participation.
  4. Contractor provides efficient and effective logistical support for Workgroup meeting(s), including: (1) where Agency facilities are not used, identifying hotels in DC metro area that effectively support meeting needs, selecting hotel in consultation with AHRQ, and signing effective hotel contract; (2) arranging travel and logistics for participants and experts, including E-mail notification and tracking of RSVPs; (3) arranging food and refreshments; (4) preparing and distributing meeting folders, including, at a minimum, agenda, participant list, and presentation materials; (5) preparing participant tent cards; and (6) reimbursing travel expenses of participants and honoraria for any faculty. Logistical support is provided on a timely basis, in accordance with Schedule of Deliverables.
  5. Contractor provides a qualified facilitator for each meeting with expertise in facilitation and experience in facilitating workgroup meetings related to health care issues. Contractor provides effective facilitation support for Workgroup meeting such that (1) meeting objectives are achieved; (2) all participants have an opportunity to offer input to the discussions; (3) clear recommendations and action items are reached and documented.
  6. Contractor prepares summaries (highlights) of Workgroup meetings or teleconferences that are clear, accurate, complete and useful; and describe Workgroup members participating, key issues discussed, and recommendations and action items. Summaries are submitted on a timely basis, in accordance with Schedule of Deliverables.
  7. Contractor prepares working paper summarizing the aggregate deliberations of the Workgroup that is clear, accurate complete, and useful in summarizing the issues discussed in the meetings or calls, recommendations and next steps, Working paper is submitted on a timely basis, in accordance with Schedule of Deliverables.
  8. Contractor efficiently and effectively convenes Webinar(s) or conference call(s) to enable Workgroup to vet deliberations with broader CVE community.
Review of deliverables by AHRQ PO and other Government staff.

Feedback from Workgroup members.

Return to Contents

Attachment 5—Slidedeck of CVE Program

Go to http://www.ahrq.gov/downloads/pub/contract/cve/cve1.ppt, to access the slide presentation (Powerpoint®, 1.4 MB), or http://www.ahrq.gov/downloads/pub/contract/cve/cveslides_contents.htm for the Text Version.

Return to Contents

Attachment 6—Slidedeck of CVE Learning Network

Go to http://www.ahrq.gov/downloads/pub/contract/cve/cve2.ppt to access the slide presentation (Powerpoint®, 1.8 MB), or http://www.ahrq.gov/downloads/pub/contract/cve/cveslides_contents.htm for the Text Version.

Return to Contents

Attachment 7—"CVE Technical Assistance Needs"

Go to the Excel Spreadsheet at http://www.ahrq.gov/downloads/pub/contract/cve/cvetaneeds.xls or
http://www.ahrq.gov/downloads/pub/contract/cve/cvetaneeds.htm for the Text Version.

Return to Contents

Attachment 8: Sample Pages From Private Web Site

Screen shot of the CVE Learning Network Calendar from a private Web site.

Screen shot of the Library & Links Web page for Chartered Value Exchanges.

Screen shot of a section of a Chartered Value Exchange Web site sample page

Return to Contents

Attachment 9: Agenda for October 2008 Meeting of CVEs

AHRQ's Learning Network for Chartered Value Exchanges (CVEs)

Hilton Washington
1919 Connecticut Avenue NW, Washington, DC

October 2-3, 2008

Agenda

The meeting on Thursday, October 2 is designed exclusively for the new (second) cohort of CVEs. The meeting on Friday, October 3, is for all CVEs.

Meeting Objectives:

  • Charter new CVEs, and provide them with an introduction to AHRQ and an overview of Learning Network activities
  • Provide networking opportunities for CVE representatives from first and second cohorts to meet each other.
  • Provide opportunities for CVE representatives to interact with national and local experts on emerging quality and transparency strategies.
  • Provide venue for selected technical assistance.

THURSDAY, OCTOBER 2, 2008

8:00-8:45
Registration Check-in
Informal Breakfast for CVEs at the AHRQ Exhibit Café
Location: TERRACE LEVEL—Back Terrace Foyer

Exhibit will feature AHRQ tools and resources on:

  • Data and measurement.
  • Public report cards.
  • Public at-large engagement.
  • Provider and consumer incentives.
  • Quality improvement.

8:45-9:30
CVE Group Photos
Location: CONCOURSE LEVEL—International Ballroom West

To streamline the photo-taking process, we ask that each CVE delegation promptly be seated at 8:45 at designated CVE tables.

9:30-10:00
Official Chartering of New Chartered Value Exchanges
Location: CONCOURSE LEVEL—International Ballroom West

  • Tevi Troy, Deputy Secretary, U.S. Department of Health and Human Services.
  • Carolyn Clancy, Director, AHRQ.

10:00-11:15
How Can We Effectively—or More Effectively—Design Public Reporting to Support Consumer Value-Based Decision-Making?
Location: CONCOURSE LEVEL—International Ballroom West

Shoshanna Sofaer and CVEs will explore how they might implement strategies that build upon the research and practical lessons about what information consumers want and how and when they want it. Dr. Sofaer will draw from a library of AHRQ public reporting resources: TalkingQuality.gov Web site, Report Card Compendium, Quality Indicator Model Report and How to Effectively Present Health Care Performance Data to Consumers, the first in a best practices report card series developed specifically for CVES. The session will address the following questions:

  • What information do consumers want to help them make health care decisions? How and when do they want to receive this information?
  • What information do consumers not want?
  • How can data be effectively displayed for greatest understanding by consumers?
  • Do consumer reports of provider or health plan quality influence consumer decisionmaking?
  • How can we more effectively make public reporting initiatives support consumer decisionmaking?
  • How can the Quality Indicator Model Report be adapted to CVE efforts?
  • How can we evaluate the success of report cards and other efforts to communicate with consumers about quality?

Speaker: Shoshanna Sofaer
CVE Reactor

11:15-11:30 Break
Location: TERRACE LEVEL—Back Terrace Foyer

11:30-12:30 Breakout Sessions—Select One of Two

AHRQ Sampler #1
Hospital Data Resources and Tools for CVEs
Location: CONCOURSE LEVEL—Military Room

All of the new CVEs reside in a state with a statewide hospital database, and 10 of the 11 are in states that partner with AHRQ's HCUP program to standardize the databases across states. Anne Elixhauser will provide an overview of state health care data resources (covering hospital, emergency department (ED), and ambulatory surgery care), HCUPnet (an interactive tool for identifying and comparing hospital and ED statistics at the national and state levels), the Preventable Hospitalization Costs Mapping Tool and the hospital Quality Indicators software. Dr. Elixhauser also will preview a new tool in development, tentatively called "Input Data—Output Web site." This family of AHRQ tools can address CVE questions such as:

  • How does your state compare with other states, and the nation, in terms of—How many CABGs were performed? What is the trend in hospitalizations for MRSA? What is the cost of C-section versus vaginal deliveries?
  • What are the rates of hospitalization—available by county—in your CVE for a range of "preventable admissions," and what savings might be achieved from a reduction in these admissions?
  • At a national level—What are national benchmarks on quality measures such as in-hospital mortality for specific procedures and conditions and patient safety indicators?
  • How prevalent are preventable admissions, and how much to they cost the health care system?

Speaker: Anne Elixhauser
CVE Reactor

AHRQ Sampler #2
Consumer Engagement Resources for CVEs
Location: CONCOURSE LEVEL—Hemisphere Room

Al Lazar and William Lawrence will showcase several AHRQ tools designed to promote consumer engagement. The Questions Are the Answer campaign (an AHRQ-supported public service campaign) and companion online Question Builder seeks to encourage consumers to be more active and involved in their interactions with their physicians. A set of Comparative Effectiveness Research Guides for Consumers (which includes guides on gastroesophageal reflux disease, blood pressure medicines, antidepressant medicines, treatments for localized prostate cancer, medications for osteoporosis, and medications for rheumatoid arthritis) summarize relevant evidence for a consumer audience. The session will address the following questions:

  • How are community stakeholders integrating the Questions Are the Answer campaign (AHRQ-supported public service campaign) and companion online Question Builder into their consumer engagement agendas?
  • How are community stakeholders using AHRQ's Comparative Effectiveness Research Guides for Consumers to promote high value care?
  • How do I get a copy of these tools?

Speakers: Al Lazar, William Lawrence
CVE Reactor

12:30-2:00 CVE Intra-Networking Box Lunch
TERRACE LEVEL—Back Terrace Foyer

Pick up box lunch, after which "discussion corners" are reserved for each CVE in breakout rooms indicated below:

Each CVE delegation will have an opportunity to meet as a team over lunch to identify concrete next steps to advance transparency and quality improvement in respective communities. A breakout area is being reserved for each CVE.

2:15-3:30 Breakout Sessions—Select One of Two

AHRQ Sampler #3
Improving Quality through Health Information Technology
Location: CONCOURSE LEVEL—Military Room

Jon White, director of AHRQ's Health Information Technology portfolio, will describe ongoing work of AHRQ and its grantees to improve health care quality through the use of health IT. In addition, Dr. White will discuss the role of AHIC and will preview three AHRQ grant solicitations that are currently open. Rainu Kaushal and Marc Overhage, AHRQ grantees from two CVE states—New York and Indiana—will share their ongoing projects and offer some learnings to date. The session will address the following questions:

  • What is the role of AHRQ in advancing the potential of health IT to improve quality?
  • What is happening at the state and local levels, and in particular CVE regions, with respect to health IT?
  • What lessons can be learned regarding health IT connectivity across providers?
  • What does the evidence indicate in terms of health IT and its potential to improve quality?
  • What role can health IT play, now and in the future, with respect to capturing quality measures for CVE transparency initiatives?

Speakers: Jon White, Rainu Kaushal, Marc Overhage

AHRQ Sampler #4
CAHPS® as a Resource for CVEs
Location: CONCOURSE LEVEL—Hemisphere Room

Chuck Darby will provide an overview of CAHPS, a public-private initiative to develop a standardized family of surveys to assess patients' experiences with care, which can be integrated into CVE public reporting and incentive programs. NQF-endorsed physician CAHPS and hospital CAHPS (ratings are now available for all hospitals) will be featured, and composite measures will be summarized. The related CAHPS benchmarking database—and how it can be used by CVEs—will be described. The session will address:

  • What is patient experience of care, and how does it fit within a broader CVE quality framework?
  • Why is it important to measure the patient's experience of care?
  • What do we know about patient experience ratings for U.S. hospitals and physicians in aggregate?
  • What tools are available from AHRQ to measure and report experience of care?
  • What resources—funding, technical expertise and lead time—are needed to field CAHPS?
  • What assistance is available to CVEs to use these tools?

Speaker: Chuck Darby
CVE Reactor

3:30-3:45 Break
Location: TERRACE LEVEL—Back Terrace Foyer

3:45-4:45
CVE Exercise—Identifying Ingredients for CVE Success in Building a Transparent Health Care System that Promotes Value
Location: CONCOURSE LEVEL—International Ballroom West

Participants from each stakeholder category will form a workgroup to identify:

  • Three critical ingredients needed for the CVE's success.
  • A key barrier to success and potential strategies for overcoming the barrier.

Each stakeholder workgroup will report back to the larger group. Stakeholder workgroups include:

  • Providers.
  • Health plans.
  • Purchasers.
  • CVE administrators/conveners.
  • QIOs, state data organizations, and other stakeholders.

Facilitator: Irene Fraser

4:45-5:00
Overview of AHRQ Learning Network for CVEs
Location: CONCOURSE LEVEL—International Ballroom West

This session will provide information on the philosophy of technical assistance (TA) being provided to CVEs through the AHRQ Learning Network and describe the Learning Network's eight focus areas. This session will include time for CVE comments and questions, and CVE input will be explicitly solicited.

Speakers: Peggy McNamara, Jan De La Mare

5:00-6:30
Informal CVE Networking Reception
Location: LOBBY LEVEL—Capital Court Bar

This is an opportunity for CVEs to network informally with participants from other CVEs. Look for signs designating the area for CVE members.

Cash hors d'oeuvres and cash bar at hotel.

6:30
Dinner on your own

Please see restaurant suggestions within walking distance of hotel in meeting folder. Hotel concierge can assist with reservations.

FRIDAY, OCTOBER 3, 2008

8:00-9:00
Registration Check-in
Informal Breakfast for CVEs at the AHRQ Exhibit Café
Location: TERRACE LEVEL—Back Terrace Foyer

Exhibit will feature AHRQ tools and resources on:

  • Data and measurement.
  • Public report cards.
  • Public at-large engagement.
  • Provider and consumer incentives.
  • Quality improvement.

9:00-10:00
Perspectives on Chartered Value Exchanges in a Changing Health Care Environment
Location: CONCOURSE LEVEL—International Ballroom West

Carolyn Clancy will introduce CVEs to AHRQ's mission and priorities. She will provide an overview of the current state of quality, which frames the CVE transparency imperative. Dr. Clancy will conclude with an overview of what we know about our first two cohorts of CVEs. This session will include time for CVE comments and questions.

Speaker: Carolyn Clancy

10:00-11:30
Pay for Performance—Latest Evidence from AHRQ
Location: CONCOURSE LEVEL—International Ballroom West

Pay-for-performance (P4P) programs are designed to offer financial incentives to health care providers to meet defined quality, efficiency, or other targets. There are many decisions that go into the design of a P4P program, and each decision affects the likelihood that a program will achieve its goals. Two AHRQ-supported researchers, Adams Dudley and Meredith Rosenthal, will present their portfolio of P4P research and tools. Dr. Dudley and Dr. Rosenthal will review questions that private and public purchasers and health plans face in considering pay for performance, review options and any available evidence—from empirical evaluations and economic theory—that informs decision making. This session will address:

  • What do we know about physician interest in pay for performance?
  • For incentives that target physician practices, how are incentives passed along to individual physicians?
  • What is the role of executives in achieving successful pay-for-performance programs?
  • Is there any special advice for Medicaid agencies and Medicaid managed care plans interested in pay for performance?
  • Should provider participation be voluntary or mandatory?
  • Should we use carrots or sticks—bonuses or penalties—or a combination?
  • How should the bonus be structured?
  • Should we use relative or absolute performance thresholds?
  • What are our options for phasing in pay for performance?
  • Where do we find the money?
  • How much money should we put into performance pay?
  • What measure characteristics make them attractive candidates for inclusion in an initial measure set?

Speakers: Adams Dudley, Meredith Rosenthal

11:30-11:45
BQI Project Update
CONCOURSE LEVEL—International Ballroom West

Barbra Rabson will provide a short preview of an upcoming CVE Webinar on the BQI Project (Better Quality Information to Improve Care for Medicare Beneficiaries), which will issue its final report this Fall. The BQI project is a CMS-sponsored initiative with six regional collaboratives—5 of which are CVEs—to test aggregation of Medicare claims data with multi-payer data, and calculation of measures of physician performance.

Speaker: Barbra Rabson

11:45-1:00
Location: CONCOURSE LEVEL—Hemisphere and Military Rooms
Buffet Lunch

Buffet set up outside of Hemisphere and Military Rooms—Hemisphere and Military Rooms will be set up for informal CVE lunch.

1:00-2:45
Hands-on Report Card Design Consultation Workshop
Location: CONCOURSE LEVEL—International Ballroom West

CVE stakeholders from 3 states have volunteered to have their respective report cards critiqued by report card expert, Shoshanna Sofaer. Featured report cards measure the performance of medical groups and clinics as well as hospitals, and include a range of quality measures as well as provider charges as well as composite measures. Web-based and printed report cards will be discussed. The workshop will address the "do's" and "don'ts" of report card design.

Facilitator: Shoshanna Sofaer
3 CVE Report Card Presenters

2:45-3:00 Break
Location: TERRACE LEVEL—Back Terrace Foyer

3:00-5:00
CVE Sustainability Planning: Bring Your Questions and Comments
Location: CONCOURSE LEVEL—International Ballroom West

Carolyn Clancy will lead a discussion of CVE sustainability issues. Lisette Lejnieks will summarize what we have learned about CVE funding models as well as CVE value models and governance models, based on her case studies and pilot projects with 5 CVEs. How does your CVE's funding model compare with other collaboratives? Dr. Clancy will review the goals of the AHRQ CVE Sustainability Workgroup, which was convened in August 2008 to identify CVE conditions or attributes that have potential to enhance individual CVE sustainability and to explore potential models for an umbrella entity that might play a role in enhancing individual CVE sustainability. A member of the CVE Sustainability Workgroup, will preview interim analyses and actively seek feedback from the broader group of CVE stakeholders. Bring your questions about funding strategies, value propositions and governance, and share your experiences!

Speakers: Carolyn Clancy, Lisette Lejnieks, CVE Sustainability Workgroup members

5:00 Meeting Adjourned

Return to Contents

Attachment 10: Examples of Past Webinar Agendas

Performance Measurement Series Webinar
The Wonderful World of Quality Metrics
September 11, 2008

What are the key approaches to defining and conceptualizing quality of care, and what are their relative strengths and weaknesses? What are key sources of hospital and physician data for quality measurement, including patient surveys, claims or administrative data, and medical records? What role do national organizations play in quality measurement? These and other CVE questions will be answered by Patrick Romano, MD, MPH. Two representatives from CVEs will share how they went about selecting measures, and how they met their biggest measurement challenges.

Webinar Objectives:

  • Describe key approaches to defining and conceptualizing quality of care.
  • Explain the major types of quality measures, and their strengths and limitations.
  • Describe the role of leading national organizations involved in quality measurement.
  • Identify general sources of hospital and physician data for quality measurement, including patient surveys, claims or administrative data, and medical records, as well as the pros and cons of each.
  • Describe some of the most widely used quality measure sets at the state and national levels including their strengths and limitations.
  • Provide guidance to CVEs on how to evaluate, prioritize, and select measures, including information on national review and endorsement of measures.
  • Learn how two CVEs went about selecting their measures. What was their biggest measurement challenge, and how did they approach it?

Agenda

2:30 p.m.-2:40 p.m. Welcome and Opening Remarks
Peggy McNamara, MSPH
Senior Fellow, Agency for Healthcare Research and Quality

2:40 p.m.-3:15 p.m. Overview of Quality Metrics
Patrick Romano, MD, MPH
Professor of Medicine and Pediatrics, University of California at Davis

3:15 p.m.-3:35 p.m. CVE Reactors
Representatives from 2 CVEs share their experience in measure selection.

3:35 p.m.-3:55 p.m. Q & A
All

3:55 p.m.-4:00 p.m. Close


Public At-Large Engagement Webinar
How to Engage Consumer Organizations Within Your CVE
September 25, 2008

Consumers organizations are critical to CVE goals related to quality, transparency, and value. They are a credible source with their finger on the pulse of the consumer market. What are the best ways to identify and involve consumer advocates and keep them engaged over the long term? Learn about the unique roles that consumer advocates play from Jennifer Sweeney, MA, of the National Partnership for Women & Families. She'll provide practical tools and tips for CVEs. We'll also hear first-hand experiences from the perspective of a CVE leader and a consumer advocate involved with a CVE.

Objectives:

  • Affirm the value and discuss the role(s) of consumer advocates as one of the four key stakeholders of your CVE.
  • Learn how to effectively recruit, engage, educate, and activate consumer advocate organizations.
  • Learn from two CVE members' experience engaging consumer advocates.

Agenda

2:00 p.m.-2:10 p.m. Welcome and Opening Remarks
Peggy McNamara, MSPH
Senior Fellow, Agency for Healthcare Research and Quality

2:10 p.m.-2:35 p.m. Overview Consumer Advocate Engagement Toolkit
Jennifer Sweeney, MA
Director, Americans for Quality Health Care, National Partnership for Women and Families

2:35 p.m.-3:00 p.m. CVE Reactors
A CVE leader and a CVE consumer advocate member share their perspectives on engaging consumer advocates

3:00 p.m.-3:25 p.m. Q & A
All

3:25 p.m.-3:30 p.m. Close

Return to Contents

Current as of December 2008

The information on this page is archived and provided for reference purposes only.

 

AHRQ Advancing Excellence in Health Care