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AHCPR, HCFA Agree to Develop Medicare Consumer Survey
Press Release Date: April 3, 1996
The Agency for Health Care Policy and Research (AHCPR) and the
Health Care Financing Administration (HCFA) announced today that
they have agreed to support a joint initiative to give Medicare
beneficiaries enrolled in managed care organizations more
information on selecting high quality health plans and
The new initiative will be implemented as part of AHCPR's
Consumer Assessments of Health Plans (CAHPS®), a five-year project
to develop and test survey questions which can be used to measure
consumers' satisfaction with their health plans as well as
improving ways of communicating this information to consumers.
Under the agreement between HCFA and AHCPR, a module specifically
tailored for Medicare beneficiaries will be added to the CAHPS®
"This collaboration between HCFA and AHCPR will strengthen the
voices of Medicare beneficiaries in improving the care they
receive, said Clifton R. Gaus, AHCPR administrator. "Use of this
instrument will allow Medicare beneficiaries to evaluate critical
aspects of plan services, such as access to and quality of care,
as well as their overall satisfaction with the plan" added
The CAHPS® surveys are being developed under cooperative
agreements with three consortia headed by Research Triangle
Institute, the RAND Corporation and Harvard University.
"At HCFA, beneficiaries are our top priority. This joint
initiative will lead to more information, better informed health
care choices, and higher quality for our beneficiaries," said
Bruce C. Vladeck, HCFA administrator.
For additional information, contact AHCPR Public Affairs: Karen Migdail, (301) 427-1855 ; or Salina Prasad, (301) 427-1864.