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Press Release Date: January 18, 2000
The Agency for Healthcare Research and Quality (AHRQ) has released the CAHPS® 2.0 Survey and Reporting Kit. The new kit has updated versions of all questionnaires, reporting templates, and a computer program for analyzing CAHPS® data. In addition to the updates, the CAHPS® package is streamlined by providing all the elements on three CD-ROMs. Basic instructions for using the surveys and reports are included in a notebook called the Primer, as well as on CD-ROM. The package includes a videotape to help the people who would complete the questionnaires understand the intent of the project.
CAHPS® is a set of survey and reporting tools, developed by AHRQ, designed to measure consumers' experience with health plans and report that experience back to other consumers and purchasers making a choice of health plans. Surveys and reports have been tested to ensure they will provide reliable and valid information in easily understood formats.
The package is available from the AHRQ Clearinghouse by calling 1-800-358-9295, or by writing to AHRQ
Clearinghouse, P.O. Box 8547, Silver Spring, MD 20907. For more information about CAHPS®, please visit our
Web site at http://www.cahps.ahrq.gov/ or call 1-800-492-9261.
For more information, please contact AHRQ Public Affairs, (301) 427-1364: Karen Carp, (301) 427-1858 (KCarp@ahrq.gov).