Figure 1. Perspectives for Transformation (Text Description)
A Toolkit for Redesign in Health Care: Final Report
Figure 1 shows the perspectives from which to drive transformation. They are: architecture/environment, quality, customer service, workforce development, patient safety, and efficiency. The culture of an organization is represented by an oval. Within the oval called Culture, each perspective is presented in a box beginning with architecture/environment at the top and proceeding in order clockwise with separate boxes for quality, customer service, workforce development, patient safety and efficiency.
The dotted oval inside the larger Culture oval surrounds and touches each of the perspective boxes, as culture is important to all six perspectives. Information Technology sits below the Culture oval with arrows emanating up to the oval, signifying that information technology supports the six perspectives encapsulated by Culture. Transformation emanates from all of this indicating that all of these boxes are important ingredients to system transformation. The broken lines and the dotted oval represent the feedback loops between and among the perspectives. For example, using quality as a perspective can result in transformations in processes that not only improve quality but also improve customer service.