Table 12. Example of How To Calculate Item and Composite Percent Positive Scores
2010 Preliminary Comparative Results
|Office Processes and Standardization||For positively worded items, the # of "Strongly agree" or "Agree" responses||For negatively worded items, the # of "Strongly disagree" or "Disagree" responses||Total # of responses to the item*||Percent positive response on item|
Item C9-positively worded:
"We have good procedures for checking that work in this office was done correctly"
Item C15-positively worded:
"Staff in this office follow standardized processes to get tasks done"
Item C8-negatively worded:
"This office is more disorganized than it should be"
Item C12-negatively worded:
"We have problems with workflow in this office"
|Average percent positive response across the 4 items = 50%|