This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.
Please go to www.ahrq.gov for current information.
Project RED: Module 2: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 37
Provides a four-module training program to help hospitals implement Project RED.
Health Literacy Tips*
- Avoid medical jargon
- Speak slowly
- Provide simple pictures when helpful
- Emphasize what the patient should do
- Avoid unnecessary information
- Welcome questions
- Ensure written materials use simple words, short sentences in bulleted format, and lots of white space
* Graham and Brookey
Additional health literacy tips are offered here. Please note the emphasis on avoiding medical jargon and using pictures when possible. Speaking slowly allows the patient time to consider the information you are sharing. Allow time for questions and focus on what the patient is expected to do. While speaking, as well as in all written materials, be succinct.
Page last reviewed August 2011
Internet Citation: Slide 37: Project RED: Module 2: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 37.
August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/professionals/systems/hospital/red/module2/slide37.html