Project RED: Module 3: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 22
Teach-Back: Place Responsibility on Yourself
- "I want to be sure I didn't leave anything out that I should have told you. Would you tell me what you are to do so that I can be sure you know what is important?" (Doak et al.)
- "I want to be sure that I did a good job explaining your blood pressure medications because this can be confusing. Can you tell me what changes we decided to make and how you will now take the medication?" (Pfizer Web site)
- "When you go home and your grandchild asks you what the doctor said about your heart, how are you going to explain this to your grandchild?" (Schillinger interview on AHRQ Web site)
Never embarrass the patient. This slide provides a few phrases that you may consider using.