Project RED: Re-Engineered Discharge (Staff Training)
Post-Discharge Phone Call
- Decide who calls the patient after discharge
- Decide when the follow-up call will be made
- Develop the caller's script
- Develop the process for off-shift and weekend discharges
“Project RED patients receive a phone call from hospital staff 2 to 3 days after discharge to assess their status, review medication plans, review follow-up appointments, and take appropriate actions to resolve problems. If the patient has questions or needs that must be addressed by a specific health care professional, the caller will arrange another call to the patient from that health care professional.”
Note: Tell the group the name of the person who will make the follow-up calls and what will prompt a second call to the patient from another health care professional.