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2008 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture

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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices, continued (Text Description)

Item Survey Items by Patient
Safety Culture Area
Survey Item Percent Positive Response All Pilot Medical Offices Average Percent Positive
MIN MAX
4. Overall Perceptions of Patient Safety and Quality
F2 1. Our office processes are good at preventing mistakes that could affect patients. 79% 25% 100%
F3R 2. Mistakes happen more than they should in this office. 68% 13% 100%
F4R 3. It is just by chance that we don't make more mistakes that affect our patients. 73% 17% 100%
F6R 4. In this office, getting more work done is more important than quality of care. 77% 25% 100%
5. Staff Training
C4 1. This office trains staff when new processes are put into place. 75% 17% 100%
C7 2. This office makes sure staff get the on-the-job training they need. 71% 17% 100%
C10R 3. Staff in this office are asked to do tasks they haven't been trained to do. 69% 17% 100%
6. Owner/Managing Partner/Leadership Support for Patient Safety
E1R 1. They aren't investing enough resources to improve the quality of care in this office. 51% 0% 100%
E2R 2. They overlook patient care mistakes that happen over and over. 82% 20% 100%
E3 3. They place a high priority on improving patient care processes. 80% 29% 100%
E4R 4. They make decisions too often based on what is best for the office rather than what is best for patients. 63% 0% 100%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

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