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2008 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture

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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices, continued (Text Description)

Item Survey Items by Patient
Safety Culture Area
Survey Item Percent Positive Response All Pilot Medical Offices Average Percent Positive
MIN MAX
7. Communication about Error
D7R 1. Staff feel like their mistakes are held against them. 57% 0% 100%
D8 2. Providers and staff talk openly about office problems. 57% 8% 100%
D11 3. In this office, we discuss ways to prevent errors from happening again. 81% 33% 100%
D12 4. Staff are willing to report mistakes they observe in this office. 74% 17% 100%
8. Communication Openness
D1 1. Providers in this office are open to staff ideas about how to improve office processes. 68% 18% 100%
D2 2. Staff are encouraged to express alternative viewpoints in this office. 67% 33% 100%
D4R 3. Staff are afraid to ask questions when something does not seem right. 72% 20% 100%
D10R 4. It is difficult to voice disagreement in this office. 55% 12% 100%

Note: The percent positive response is based on those who answered "Not in the past 12 months" or "Once or twice in the past 12 months."

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