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2008 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture

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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices, continued (Text Description)

Item Survey Items by Patient
Safety Culture Area
Survey Item Percent Positive Response All Pilot Medical Offices Average Percent Positive
MIN MAX
9. Patient Safety and Quality Issues
In your best estimate, how often did the following things happen in your medical office over the past 12 months?
Access to Care
A1 1. A patient was unable to get an appointment within 48 hours for an acute/serious problem. 77% 14% 100%
Patient Identification
A2 2. The wrong chart/medical record was used for a patient. 84% 14% 100%
Charts/Medical Records
A3 3. A patient's chart/medical record was not available when needed. 57% 0% 100%
A4 4. Medical information was filed, scanned, or entered into the wrong patient’s chart/medical record. 68% 10% 100%
Medical Equipment
A5 5. Medical equipment was not working properly or was in need of repair or replacement. 74% 14% 100%
Medication
A6 6. A pharmacy contacted our office to clarify or correct a prescription. 28% 0% 100%
A7 7. A patient's medication list was not updated during his or her visit. 49% 0% 100%
Diagnostics & Tests
A8 8. The results from a lab or imaging test were not available when needed. 44% 0% 100%
A9 9. A critical abnormal result from a lab or imaging test was not followed up within 1 business day. 81% 17% 100%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

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