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Consumer Assessment of Health Plans (CAHPS®)
U.S. Department of Health and Human Services, Agency for Healthcare Research and Quality (AHRQ). Participating sponsors include state Medicaid agencies, state Children's Health Insurance Programs (SCHIP), public and private employers, individual health plans, Medicare, and the Department of Defense.
Mode of Administration
By responding to a standardized set of questions administered through a mail or telephone questionnaire, health plan members report on their experiences and rate their health plans and providers in several areas.
Survey Sample Design
CAHPS® surveys are administered to a random sample of health plan members by independent survey vendors, following standardized procedures.
Primary Survey Content
Consumer experiences in obtaining health care, including the following five major areas: getting needed care; getting care without long waits; how well doctors communicate; courteous and helpful office staff customer service.
CAHPS® has specific populations for specific surveys and databases, such as adults, children, children with chronic conditions, commercial, Medicaid, Medicare and/or Medicare managed care, etc. See specific table and measure specification information.
Estimates for tables based on CAHPS® data were calculated using plan-level weights, i.e. all respondents in a plan received the same weight. Further, all plans within a state were weighted to contribute equally to the state-level statistic. CAHPS® data were provided by the National CAHPS® Benchmarking Database (NCBD).
National CAHPS® Benchmarking Database (NCBD)
The NCBD is a national database of CAPHS survey data. It is intended to support benchmarking and research related to consumer assessments of care. The database for 2000 includes CAPHS survey data from nearly 400,000 survey respondents distributed over more than 900 health plan sampling units.
Age, gender, education, race, ethnicity, region, insurance coverage, health status.
State; Census Bureau Regions.
Agency homepage: http://www.meps.ahrq.gov.
Data system homepage: https://www.cahps.ahrq.gov/default.asp.
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