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1 Institute of Medicine. Envisioning the national health care quality report. Washington, DC: National Academies Press; 2001.
2 Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001. Available at: http://www.iom.edu/Reports/2001/Crossing-the-Quality-Chasm-A-New-Health-System-for-the-21st-Century.aspx. Accessed June 23, 2010.
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