Skip Navigation U.S. Department of Health and Human Services www.hhs.gov
Agency for Healthcare Research Quality www.ahrq.gov
Archive print banner
2005 National Healthcare Quality Report

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

References

1 Institute of Medicine. Envisioning the national health care quality report. Washington, DC: National Academies Press; 2001.

2 Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001.

3 Stewart M, Brown JB, Donner A, et al. The impact of patient-centered care on outcomes. J Fam Pract 2000 Sep;49(9):796-804.

4 Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002 Nov;16(12):80-2.

5 Michie S, Miles J, Weinman J. Patient-centeredness in chronic illness: what is it and does it matter? Patient Education and Counseling 2003;51:197-206.

6 Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001 Oct 20;323(7318):908-11.

7 Beck R, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002 Jan-Feb;15(1):25-38.

8 DiMatteo M. Health behaviors and care decisions: an overview of professional-patient communication. In: Gochman D, editor. Handbook of health behavior research II: provider determinants. New York: Plenum Press; 1997.

9 DiMatteo M. The role of the physician in the emerging health care environment. West J Med 1998 May;168(5):328-33.

10 Berry L, Seiders K, Wilder SS. Innovations in access to care: a patient-centered approach. Ann Intern Med 2003 Oct 7;139(7):568-74.

11 Anderson EB. Patient-centeredness: a new approach. Nephrol News Issues 2002 Nov;16(12):80-2.

12 Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001 Oct 20;323(7318):908-11.

13 Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med 2000 Oct;51(7):1087-110.

14 Bechel D, Myers WA, Smith DG. Does patient-centered care pay off? Jt Comm J Qual Improv 2000;26(7):400-9.

Return to Contents

List of Core Report Measures Patient Experience of Care—Adults

 

 

The information on this page is archived and provided for reference purposes only.

 

AHRQ Advancing Excellence in Health Care