Skip Navigation U.S. Department of Health and Human Services www.hhs.gov
Agency for Healthcare Research Quality www.ahrq.gov
Archive print banner
2006 National Healthcare Quality Report

Patient Centeredness

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.


Patient Experience of Care
Composite measure: people's experiences with how well their doctors communicate
Composite measure: parents of health plan members who reported how often their children's doctors or other health providers communicated well
Among adults 18+ who reported going to a doctor's office or clinic in the last 12 months, how often their health providers listened carefully to them
Among children under 18 who had a doctor's office or clinic visit reported in the last 12 months, how often their health providers listened carefully to their parents
Among adults 18+ who reported going to a doctor's office or clinic in the last 12 months, how often their health providers explained things clearly
Among children under 18 who had a doctor's office or clinic visit in the last 12 months, how often their health providers explained things clearly
Among adults 18+ who reported going to a doctor's office or clinic in the last 12 months, how often their health providers showed respect for what they had to say
Among children under 18 who had a doctor's office or clinic visit in the last 12 months, how often their health providers showed respect for what their parents had to say
Among adults 18+ who reported going to a doctor's office or clinic in the last 12 months, how often their health providers spent enough time with them
Among children under 18 who had a doctor's office or clinic visit in the last 12 months, how often their health providers spent enough time with them and their parents
Racial/ethnic representation of physicians and surgeons
Hospital patients who reported sometimes or never having good communications with doctors
Hospital patients who reported sometimes or never having good communications with nurses
Hospital patients who reported sometimes or never having good communications about medications


Patient Experience of Care

Measure Title

Composite measure: people's experiences with how well their doctors communicate.

Source

Agency for Healthcare Research and Quality (AHRQ), Consumer Assessment of Health Plans (CAHPS).

AHRQ, Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.1a. Among adults age 18 and over who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them, United States, 2003.

4.1b. Among adults age 18 and over who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them, United States, 2000.

National Data Source

AHRQ, MEPS.

National Denominator

Adults age 18 and over who visited a doctor's office or clinic to get heath care in the past 12 months with valid, nonmissing answer to all fours questions that comprise the composite measure.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the 4 questions: "Always," "Usually," "Sometimes," or "Never."

State Tables

4.1c. Among adults age 18 and over who had a doctor's office or clinic visit in the last 6 months, percent whose health providers always listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them, Medicaid, by State, 2004 and 2005.

4.1d. Among adults age 18 and over who had a doctor's office or clinic visit in the last 12 months, percent whose health providers always listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them, Medicare fee for service, by State, 2003 and 2004.

4.1e. Among adults age 18 and over who had a doctor's office or clinic visit in the last 12 months, percent whose health providers always listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them, Medicare managed care, by State, 2003 and 2004.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Adults who visited a doctor's office or clinic in the past 6 months (if Medicaid) or 12 months (if Medicare).

State Numerator

Subset of the denominator population in 3 categories according to their answer to the 4 questions: "Always," "Usually," "Sometimes," or "Never."

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

See entries for each of the 4 components of the composite measure for further details about the individual survey questions.

Top of Page


Patient Experience of Care

Measure Title

Composite measure: percentage of parents of health plan members who reported how often their children's doctors or other health providers communicated well.

Source

Agency for Healthcare Research and Quality (AHRQ), Consumer Assessment of Health Plans (CAHPS).

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.2a. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully, explained things clearly to their parents, showed respect for what their parents had to say, and spent enough time with them, United States, 2003.

4.2b. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully, explained things clearly to their parents, showed respect for what their parents had to say, and spent enough time with them, United States, 2001.

National Data Source

AHRQ, MEPS.

National Denominator

Children under age 18 who visited a doctor's office or clinic to get heath care in the past 12 months with valid, nonmissing answer to all fours questions that comprise the composite measure.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the 4 questions: "Always," "Usually," "Sometimes," or "Never."

State Table

4.2c. Among children under age 18 who had a doctor's office or clinic visit in the last 6 months, percent whose health providers always listened carefully, explained things clearly, showed respect for what their parents had to say, and spent enough time with them, Medicaid, by State, 2004 and 2005.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Children with Medicaid benefits who visited a doctor's office or clinic in the past 6 months.

State Numerator

Subset of the denominator population in 3 categories according to their answer to the 4 questions: "Always," "Usually," "Sometimes," or "Never."

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

See entries for each of the 4 components of the composite measure for further details about the individual survey questions.

Top of Page


Patient Experience of Care

Measure Title

Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers listened carefully to them.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.3a. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers listened carefully to them, United States, 2003.

4.3b. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers listened carefully to them, United States, 2000.

National Data Source

AHRQ, MEPS.

National Denominator

Adults who visited a doctor's office or clinic to get health care in the past 12 months and answered the question "In the last 12 months how often did doctors or other health providers listen carefully to you?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Tables

4.3c. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 6 months, percent of their health providers who always listened carefully to them, Medicaid, by State, 2004 and 2005.

4.3d. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always listened carefully to them, Medicare fee for service, by State, 2003 and 2004.

4.3e. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always listened carefully to them, Medicare managed care, by State, 2003 and 2004.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Adults who visited a doctor's office or clinic to get health care in the past 6 months (if Medicaid) or 12 months (if Medicare).

State Numerator

Subset of the denominator population who responded "Always" to the question "In the last 6 months (if Medicaid) or 12 months (if Medicare), how often did doctors or other health providers listen carefully to you?"

Comments

National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources section of this appendix for more information on the SAQ.

Top of Page


Patient Experience of Care

Measure Title

Among children under age 18 who had a doctor's office or clinic visit reported in the last 12 months, percent distribution of how often their health providers listened carefully to their parents.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.4a. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully to their parents, United States, 2003.

4.4b. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers listened carefully to their parents, United States, 2001.

National Data Source

AHRQ, MEPS.

National Denominator

Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months with a valid answer to the question "In the last 12 months how often did doctors or other health providers listen carefully to you?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Table

4.4c Among children under age 18 who had a doctor's office or clinic visit reported in the last 6 months, percent of their health providers who always listened carefully to their parents, Medicaid, by State, 2004 and 2005.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Children with Medicaid benefits who visited a doctor's office or clinic in the past 6 months.

State Numerator

Subset of the denominator population with a response of "always" to the question of "In the last 6 months, how often did doctors or other health providers listen carefully to you?"

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

Top of Page


Patient Experience of Care

Measure Title

Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers explained things clearly.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.5a. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers explained things clearly to them, United States, 2003.

4.5b. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers explained things clearly to them, United States, 2000.

National Data Source

AHRQ, MEPS.

National Denominator

Adults age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months and answered the question "In the last 12 months how often did doctors or other health providers explain things in a way you could understand?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population who answered "Always" to the question "In the last 12 months how often did doctors or other health providers explain things in a way you could understand?"

State Tables

4.5c. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 6 months, percent of their health providers who always explained things clearly, Medicaid, by State, 2004 and 2005.

4.5d. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always explained things clearly, Medicare fee for service, by State, 2003 and 2004.

4.5e. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always explained things clearly, Medicare managed care, by State, 2003 and 2004.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Number of adults visiting a doctor's office or clinic in the past 6 months (if Medicaid) or 12 months (if Medicare).

State Numerator

Subset of the denominator population who answered "always" to the question "In the last 6 months (if Medicaid) or 12 months (if Medicare), how often did doctors or other health providers explain things in a way you could understand?"

Comments

National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources section of this appendix for more information.

Top of Page


Patient Experience of Care

Measure Title

Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers explained things clearly.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.6a. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers explained things clearly to their parents, United States, 2003.

4.6b. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers explained things clearly to their parents, United States, 2001.

National Data Source

AHRQ, MEPS.

National Denominator

Children under age 18 who had a doctor's office or clinic visit in the last 12 months with a valid answer to the question "In the last 12 months how often did (the person's) doctors or other health providers explain things in a way you could understand?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to the answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Table

4.6c. Among children under age 18 who had a doctor's office or clinic visit in the last 6 months, percent whose health providers always explained things clearly, Medicaid, by State, 2004 and 2005.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Children with Medicaid benefits who visited a doctor's office or clinic in the past 6 months.

State Numerator

Subset of the denominator population with the response "Always" to the question "In the last 6 months, how often did doctors or other health providers explain things in a way you could understand?"

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

Top of Page


Patient Experience of Care

Measure Title

Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers showed respect for what they had to say.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.7a. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers showed respect for what they had to say, United States, 2003.

4.7b. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers showed respect for what they had to say, United States, 2000.

National Data Source

AHRQ, MEPS.

National Denominator

Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 month and answered the question "In the last 12 months how often did doctors or other health providers show respect for what you had to say?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Tables

4.7c. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 6 months, percent of their health providers who always showed respect for what they had to say, Medicaid, by State, 2004 and 2005.

4.7d. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always showed respect for what they had to say, Medicare fee for service, by State, 2003 and 2004.

4.7e. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent of their health providers who always showed respect for what they had to say, Medicare managed care, by State, 2003 and 2004.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Number of adults who visited a doctor's office or clinic in the last 6 months (if Medicaid) or 12 months (if Medicare).

State Numerator

Subset of the denominator population with the response "Always" to the question "In the last 6 months (if Medicaid) or 12 months (if Medicare), how often did doctors or other health providers show respect for what you had to say?"

Comments

National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources section of this appendix for more information on the SAQ.

Top of Page


Patient Experience of Care

Measure Title

Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers showed respect for what their parents had to say.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.8a. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers showed respect for what their parents had to say, United States, 2003.

4.8b. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers showed respect for what their parents had to say, United States, 2001.

National Data Source

AHRQ, MEPS.

National Denominator

Children under age 18 who had a doctor's office or clinic visit in the last 12 months and with a valid answer to the question "In the last 12 months how often did doctors or other health providers show respect for what you had to say?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to the answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Table

4.8c. Among children under age 18 who had a doctor's office or clinic visit in the last 6 months, percent whose health providers always showed respect for what their parents had to say, Medicaid, by State, 2004 and 2005.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Children with Medicaid benefits who visited a doctor's office or clinic in the past 6 months.

State Numerator

Subset of the denominator population with the response "Always" to the question "In the last 6 months, how often did doctors or other health providers show respect for what you had to say?"

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

Top of Page


Patient Experience of Care

Measure Title

Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers spent enough time with them.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.9a. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers spent enough time with them, United States, 2003.

4.9b. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent distribution of how often their health providers spent enough time with them, United States, 2000.

National Data Source

AHRQ, MEPS.

National Denominator

Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and answered the question "In the last 12 months how often did doctors or other health providers spend enough time with you?" Nonresponses and "Don't know" responses were excluded.

National Numerator

Subset of the denominator population in 3 categories according to their answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Tables

4.9c. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 6 months, percent whose health providers always spent enough time with them, Medicaid, by State, 2004 and 2005.

4.9d. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent whose health providers always spent enough time with them, Medicare fee for service, by State, 2003 and 2004.

4.9e. Among adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months, percent whose health providers always spent enough time with them, Medicare managed care, by State, 2003 and 2004.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Adults who reported going to a doctor's office or clinic in the last 6 months (if Medicaid) or 12 months (if Medicare).

State Numerator

Subset of the denominator population who reported "Always" to the question "In the last 6 months (if Medicaid) or 12 months (if Medicare), how often did doctors or other health providers spend enough time with you"

Comments

National tables report data from the MEPS Self-Administered Questionnaire SAQ). See the MEPS entry in the Data Sources section of this appendix for more information on the SAQ.

Top of Page


Patient Experience of Care

Measure Title

Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers spent enough time with them and their parents.

Measure Source

Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).

National Tables

4.10a. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers spent enough time with them and their parents, United States, 2003.

4.10b. Among children under age 18 who had a doctor's office or clinic visit in the last 12 months, percent distribution of how often their health providers spent enough time with them and their parents, United States, 2001.

National Data Source

AHRQ, MEPS.

National Denominator

Children under age 18 who visited a doctor's office or clinic to get heath care in the past 12 months and with a valid answer to the question "In the last 12 months how often did doctors or other health providers spend enough time with you?."

National Numerator

Subset of the denominator population in 3 categories according to their answer to the above question: "Always," "Usually," "Sometimes," or "Never."

State Table

4.10c. Among children under age 18 who had a doctor's office or clinic visit in the last 6 months, percent whose health providers always spent enough time with them and their parents, Medicaid, by State, 2004 and 2005.

State Data Source

AHRQ, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

State Denominator

Children with Medicaid benefits who visited a doctor's office or clinic in the past 6 months.

State Numerator

Subset of the denominator population who reported "Always" to the question "In the last 6 months, how often did doctors or other health providers spend enough time with you"

Comments

The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources section of this appendix for more information.

Top of Page


Patient Experience of Care

Measure Title

Racial/ethnic representation of physicians and surgeons

Measure Source

The Center for Studying Health System Change (HSC), Community Tracking Study (CTS).

Table

4.11. Race/ethnicity of U.S. physicians and surgeons versus the U.S. population, United States, 2000.

Data Sources

United States Census 2000.

Census 2000 Equal Employment Opportunity Tabulations.

Denominator

All reported United States physicians, all United States citizens

National Numerator

Physicians by race, citizens by race.

Top of Page


Patient Experience of Care

Measure Title

Hospital patients who reported sometimes or never having good communications with doctors.

Measure Source

Centers for Medicare & Medicaid Services (CMS), Agency for Healthcare Research and Quality (AHRQ), National CAHPS Benchmarking Database, Hospital CAHPS (HCAHPS) survey.

Table

4.12. Hospital patients age 18 or over who reported sometimes or never having good communications with doctors, United States, 2005.

Data Source

CMS/AHRQ, HCAHPS.

Denominator

Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.

National Numerator

Subset of denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?", "During this hospital stay, how often did doctors listen carefully to you?" and "During this hospital stay, how often did doctors explain things in a way you could understand?"

Top of Page


Patient Experience of Care

Measure Title

Hospital patients who reported sometimes or never having good communications with nurses.

Measure Source

Centers for Medicare & Medicaid Services (CMS), Agency for Healthcare Research and Quality (AHRQ), National CAHPS Benchmarking Database, Hospital CAHPS (HCAHPS) survey.

Table

4.13. Hospital patients age 18 and over who reported sometimes or never having good communications with nurses, United States, 2005.

Data Source

CMS/AHRQ, HCAHPS.

Denominator

Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.

National Numerator

Subset of denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?", "During this hospital stay, how often did nurses listen carefully to you?" and "During this hospital stay, how often did nurses explain things in a way you could understand?"

Top of Page


Patient Experience of Care

Measure Title

Hospital patients who reported sometimes or never having good communications about medications.

Measure Source

Centers for Medicare & Medicaid Services (CMS), Agency for Healthcare Research and Quality (AHRQ), National CAHPS Benchmarking Database, Hospital CAHPS (HCAHPS) survey.

Table

4.14. Hospital patients age 18 and over who reported sometimes or never having good communications about medications, United States, 2005.

Data Source

CMS/AHRQ, HCAHPS.

Denominator

Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses and who responded "yes" to the question "During this hospital stay, were you given any medicine that you had not taken before?"

National Numerator

Subset of denominator who responded "sometimes" or "never" to either of two survey questions: "Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?" and "Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?"

Top of Page
Return to Appendix Contents

 

The information on this page is archived and provided for reference purposes only.

 

AHRQ Advancing Excellence in Health Care