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Table 1. Public's Satisfaction With Health Care Industry Decreases: Managed Care Loses More Ground Than Others

  Industries Doing Good Job Servine Consumers
  1997
%
1998
%
1999
%
2000
%
Change
1997-2000
%
Computer hardware companies 80 78 80 76 -4
Computer software companies 80 77 80 78 -2
Banks 75 72 68 73 -2
Hospitals 77 73 71 72 -5
Car manufacturers 70 69 70 67 -3
Airlines N/A 78 71 66 N/A
Telephone companies 80 76 67 64 -17
Life insurance companies 64 63 61 62 -2
Pharmaceutical and drug companies 79 73 66 59 -20
Oil companies 59 64 55 39 -20
Health insurance companies 55 48 41 39 -16
Managed care companies 51 45 34 29 -22
Tobacco companies 34 32 31 28 -6

Source: Harris Interactive/Harvard Survey 2000.

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