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Health Emergency Assistance Line and Triage Hub (HEALTH) Model

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Acronyms


Abbreviation Full Name
AAPCCAmerican Association of Poison Control Centers
ACGMEAccreditation Council for Graduate Medical Education
AHRQAgency for Healthcare Research and Quality
ANIAutomatic Number Identification
ASAAverage Speed of Answer
CDCCenters for Disease Control and Prevention
CDPHEColorado Department of Public Health and Environment
CO-HELPColorado Health Emergency Line for Public
CO-PHIL Colorado Provider and Hospital Information Line
CRAM Citizens for Responsible Applications of Malathion
CTIComputer Telephony Integration
DHMICDenver Health Medical Information Centers
EMEmergency Management
EMSEmergency Management Services
EPAEnvironmental Protection Agency
EREmergency Room
FAQsFrequently Asked Questions
FIFRA Federal Insecticide, Fungicide and Rodenticide Act
FTEFull-time Equivalent
GNYHSGreater New York Hospital Association
HCPHealth Care Professional
HEALTHHealth Emergency Assistance Line and Triage Hub
HIPAAHealth Insurance Portability and Accountability Act of 1996
ICSIncident Command System
IDSIntegrated Delivery Systems
IDSRNIntegrated Delivery System Research Network
ISDNIntegrated Services Digital Network
IVR Interactive Voice Response
JCAHOJoint Commission on Accreditation of Healthcare Organizations
JICJoint Information Center
LANLocal Area Network
LRNLaboratory Response Network
NYCNew York City
PCCPoison Control Center
PHDPublic Health Department
RMDCCRocky Mountain Drug Consultation Center
RMPCRocky Mountain Poison Center
RMPDCRocky Mountain Poison & Drug Center
SARSSevere Acute Respiratory Syndrome
SCRAM Sarasota Citizens for Responsible Application of Malathion
SDLCSystems Development Lifecycle
SLAService Level Agreement
SPISpecialist in Poison Information
TESS Toxic Exposure to Substances Surveillance
VAERSVaccine Adverse Events Report Surveillance
VRUVoice Response Unit
WMDWeapons of Mass Destruction
WNVWest Nile Virus
WTCWorld Trade Center

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