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Health Emergency Assistance Line and Triage Hub (HEALTH) Model

Public Health Emergency Preparedness

This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Appendix H. Channels of Contact Health Emergency Assistance Line & Triage Hub (HEALTH) Model

Flow chart depicting Channels of Contact flow. Go to Text Description [D] for details.

[D] Select for Text Description.

Notes: FAQs, frequently asked questions; IVR, interactive voice response; VAERS, Vaccine Adverse Events Report Surveillance.

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The information on this page is archived and provided for reference purposes only.

 

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