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Rocky Mountain Regional Health Emergency Assistance Line and Triage
Hub (HEALTH) Model
Contact Center Assessment Tool Set
This tool set will calculate the amount of your constituent population that may try to reach your public health agency during a bioterrorism or emergency event. The tool set allows for minimal input, as well as fine-tuning input that will make the calculations more applicable based on the specifics of your agency, especially your current operational and technological infrastructure and your capability to field public inquiries.
Prepared by the Rocky Mountain Poison & Drug Center - Denver Health and
Wood Associates Corporation, and Lester Bromley.
Funded under Contract No. 290-00-0014 AHRQ Task Order No. 6 from the U.S. Department of Health and Human Services (www.ahrq.gov). AHRQ Version 1.0
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