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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Unfreezing the Culture

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"Doctors and Hospital Administration had gotten into a habit of working in isolation of each other"

"We initially took an approach of education and facilitating conversation and collaboration. But in the end, it took the 'Big Bang' approach to Un-Freeze"

Jami Young, MPA
Assistant Administrator, Tehachapi Valley Healthcare District and Project Coordinator, AHRQ grant

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