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Slide Presentation from the AHRQ 2007 Annual Conference

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A Guide to the CAHPS QI Guidebook

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  • Section 1. Setting the Stage:
    An Infrastructure that Supports Improved Performance
  • Section 2. Identifying
    Opportunities to Improve
  • For each opportunity: Section 3. Implementing the CAHPS Improvement Cycle
    • Plan Strategy
      —Create team (if needed)
      —Establish/confirm goals
      —Investigate potential interventions (see Section 4)
    • Develop and Test Strategy
      —Select measures to monitor progress
      Develop changes using selected intervention
      Conduct small tests of change
      Adapt changes to organizational context
      - Identify and deal with barriers
    • Monitor Strategy
      —Implement changes and hold the gains
      —Evaluate progress against criteria
    • Reassess & Respond
      —Use CAHPS data to assess what worked, what didn't
      —Spread successful innovations
  • Section 4. Ideas for Improving Experiences with Care
    • Getting needed care
    • Getting care quickly
    • Doctors communicate well
    • Customer service
    • Claims Processing
    • Home health & preventive services

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