Skip Navigation U.S. Department of Health and Human Services
Agency for Healthcare Research Quality
Archive print banner

Slide Presentation from the AHRQ 2007 Annual Conference

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to for current information.

Renewal Workflow Findings

Text Description is below the image.
  • eRx decreases dependence on phone / fax
    • Incoming Rx renewal requests
      from local pharmacies received by:
      • Phone
        • eRx: 41%
        • Control: 62%
      • Fax
        • eRx: 25%
        • Control: 36%
      • eRx
        • eRx: 33%
        • Control: 0%
  • eRx practices still depend on paper for internal processing
    • For phoned-in requests, 81% communicated to MD by paper
      • Only 7% entered into OnCallData™ on the front end
    • For faxed requests, fax itself used for internal communication 91%
  • 73% sent back to pharmacy via eRx
    • only 33% come in by eRx, but most entered into OCD on back end
    • 25% of authorizations called or faxed to pharmacy vs. 90% in control

Previous Slide Previous Slide         Contents         Next Slide Next Slide


The information on this page is archived and provided for reference purposes only.


AHRQ Advancing Excellence in Health Care