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Slide Presentation from the AHRQ 2007 Annual Conference

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Telehealth Implementation Issues (cont'd.)

Text Description is below the image.

Variables Safety Issues Options
Distribution of equipment as per Good Manufacturing Guidelines (GMP) Contaminated equipment
Faulty devices
Faulty electrical wiring
Equipment cleaned
Equipment tested
Documentation of all procedures
Leasing vs. Purchasing of Devices Changes in hardware or software
Cleaning policies
Response for equipment malfunction
Company support hours
Level of expertise
Company support and hours
24 hour on-call
Notification of changes; time frame, manner of notification
Technical support
Clinical support
Response time to call
Concerns reported by a patient to company technical staff What does the technical staff tell the patient, who do they inform Proper training of staff
Policies and procedures for troubleshooting and referring clinical issues to clinicians


Farberow B, Hatton V, Leenknecht C, Goldberg LR, Hornung CA, Reyes B. Caveat Emptor: The Need for Evidence, Regulation and Certification of Home Telehealth Systems for the Management of Chronic Conditions, AJMQ in press.

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