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Slide Presentation of the 2007 Annual Meeting of AHRQ

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2. Do- Develop and Test Strategy

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  • Define specific intervention(s)
  • Define measures to monitor progress, criteria and benchmarks
  • Implement interventions
  • Adapt/adjust interventions to organizational context


Example: One center focused on communication and perception of caring based on the CAHPS survey results. To address the issues, the center trained staff on communication and provided them with scripts with answers to common questions.
They also added a formal complaint process so that patients could be assured that their complaints would be addressed.

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AHRQ Advancing Excellence in Health Care