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Slide Presentation of the 2007 Annual Meeting of AHRQ

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What Did Patients Say After the QI Project?

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  • "The change I've noticed in the last 3 months is that I know the staff better than I did."
  • "We all fuss because we want individual TVs... I have no problem with anything we've had from the staff, they're all really nice."
  • "They do what they can to relieve problems here, and if they can't handle it, they send us to the hospital."

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AHRQ Advancing Excellence in Health Care