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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Using CAHPS Surveys for QI: Lessons Learned I

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  • CAHPS surveys can provide useful information for QI
  • Need to plan for QI before the survey (over-sampling; supplemental QI items)
  • Consumer reports are not appropriate for QI; need item-level information
  • Benchmarks should include top performers, not just averages

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AHRQ Advancing Excellence in Health Care