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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Using CAHPS Surveys for QI: Lessons Learned II

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  • You may encounter resistance with respect to use of patients reported data for QI- be prepared with evidence on CAHPS surveys validity and reliability
  • LDOs usually define areas for QI and strategies and focus is on clinical measures
  • Most providers have not focused QI on patient experiences. They will need training
  • Involve patients and staff in the QI process- they know best
  • It is very difficult to change organizations. It takes time and perseverance.

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