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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Tenet's Patient Satisfaction System

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  • Tenet has been conducting patient satisfaction surveys since 1982
  • Approximately 100,000 telephone surveys conducted annually by Field Research Corporation, founded in 1945
  • Programs:
    • Inpatient
    • Outpatient Surgery
    • Outpatient Services
    • Emergency Department
    • Inpatient Rehab
    • Outpatient Rehab
    • Mental Health

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AHRQ Advancing Excellence in Health Care