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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Questionnaire Design

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  • Transitioned entirely to HCAHPS rather than conducting two separate studies
  • Involved key hospital personnel in questionnaire design to obtain buy in
  • Selected custom questions to address issues not included in HCAHPS
    • JCAHO issues Privacy and safety
    • High impact areas Teamwork and sensitivity to family needs
    • High use areas Patient Access
    • Outsourced areas Food and Nutritional Services
  • Redesigned other questionnaires (OP Surgery, OP Services, and ED) to HCAHPS format

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