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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Lessons Learned

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  • Waste at the patient care level is primarily related to inefficient systems, wide variability in work processes, and "work around" culture
  • Key to waste reduction is developing the capacity to recognize and eliminate waste— developed toolset
  • Front line ownership & support of their role in problem solving is essential
  • Leadership must help remove constraints so a range of solutions can be tested
  • Culture change required to support the will to eliminate waste

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AHRQ Advancing Excellence in Health Care