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Slide Presentation from the AHRQ 2007 Annual Conference

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Team Training Evaluation Based on Kirkpatrick's Four-Level Evaluation Model

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  • Level 4—Results: whether the training has affected process or outcomes such as increased production, improved quality, reduced adverse events, decreased costs, or return on investment.
    • Patient satisfaction survey.
    • Complication rate based on AHRQ PSI.
    • Length of hospital stay.
    • Adverse drug events.
    • Patients' claims.
    • Staff satisfaction survey.
    • Nurse turnover rates.
  • Level 3—Behavior: whether participants change their behavior back in the workplace as a result of training.
    • Observation of teamwork behaviors during routine patient care.
  • Level 2—Learning: whether the training results in an increase in knowledge, skills or attitudes.
    • Teamwork knowledge test.
    • Survey of attitude towards teamwork.
    • Survey of self-perceived communication skills.
  • Level 1—Reaction: how did participants react to the training?
    • Post-training reaction survey.

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