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Slide Presentation from the AHRQ 2007 Annual Conference

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Organizational and Community Strategies

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  • Health Care Disparities/Culturally Appropriate Linguistic Services Committee created in 2005. This multi-departmental committee meets bimonthly to discuss initiatives to address health disparities, cultural, and linguistic issues.
  • Cultural competency training for clinical staff (physicians, nurses and customer service staff) in 2007 using e-learning based tool.
  • Highmark funds numerous grants to promote health and well-being in communities throughout our 49-county service area. Some disparity reduction grants provide support for health and dental programs that support healthy lifestyles, chronic disease management, health screenings in underserved communities, and informational events.

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AHRQ Advancing Excellence in Health Care