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Slide Presentation from the AHRQ 2007 Annual Conference

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MHQP Setting the Stage for Public Reporting: Commonwealth Fund/RWJ Project

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Massachusetts first state to publicly report hospital and medical group patient-centered care survey data—Massachusetts Health Quality Partners

  • Summary Performance:
    • 4 stars = Above the 85th percentile.
    • 3 stars = Above the 50th percentile.
    • 2 stars = Above the 15th percentile.
    • 1 star = Below the 15th percentile.
  • Quality of Doctor-Patient Interaction:
    • Communication: 2.5 stars
    • Integration of Care: 4 stars
    • Knowledge of Patient: 3 stars
    • Health Promotion: 1 star
  • Organizational/Structural Features of Care:
    • Organizational Access: 2.5 stars
    • Visit-Based Continuity:
    • Clinical Team: 3.5 stars
    • Office Staff: 2 stars
  • Global Rating:
    • Willingness to recommend: 3 stars

Source: Melinda Karp, "Reporting Patients' Experiences with Their Doctors Process, Politics and Public Reports in Massachusetts," Presentation March 31, 2006

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