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Slide Presentation from the AHRQ 2007 Annual Conference

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Patient-Centered Hospital Care: Staff Managed Pain, Responded When Needed Help, and Explained Medicines, by Hospitals, 2005

Text Description is below the image.

Bar chart shows percent of patients reporting "always"

Hospital Care Average Best Hospital 90th %ile Hospitals 10th %ile Hospitals
Staff managed pain well
(Patient's pain was well controlled and hospital staff did everything to help with pain)
70 93 79 61
Staff responded when needed help
(Patient got help as soon as wanted after patient pressed call button and in getting to the bathroom/using bedpan)
63 91 74 52
Staff explained medicines and side effects
(Hospital staff told patient what medicine was for and described possible side effects)
60 100 70 49

Data: CAHPS Hospital Survey for 254 hospitals submitting data in 2005. National CAHPS Benchmarking Database
Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2006.

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