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Improving Patient Care: How Medical Groups Are Using New CAHPS Surveys for Ambulatory Settings (Webcast)

Wednesday, April 6, 2005

This Webcast offered participants an opportunity to hear from members of the CAHPS Team as well as medical group leaders who have direct experience using CAHPS surveys at the practice level.

Highlights from members of the CAHPS Team:

  • Reasons for the development of a new CAHPS survey instrument designed to assess patients' experiences at the level of medical practices and individual clinicians.
  • Evidence that data collected at the level of individual clinicians and practice sites are reliable and valid; and
  • An explanation of data showing that individual physicians and practice sites account for the majority of system-related variance on all measures.

Highlights from leaders of medical practices:

  • Their views on the benefits of measuring patients' experiences;
  • The feasibility of using survey data to identify weaknesses at the practice level and track progress;
  • The types of investments (time, personnel, energy) required to make meaningful improvements in patients' experiences; and
  • The interventions they implemented to improve performance.

If you would like copies of the presentation slides, the transcript, or the questions and answers addressed during this Webcast, please contact the CAHPS User Network at or 1-800-492-9261.


The information on this page is archived and provided for reference purposes only.


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