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The Clinician & Group Survey: What You Need to Know About AHRQ's Newest CAHPS Instrument (Webcast)

Tuesday, May 8, 2007

This Webcast provided an opportunity for over 280 participants to learn about the new CAHPS Clinician & Group Survey, an instrument designed to provide standardized information on patients’ experiences with physicians and their office staff.

The Webcast featured presentations by four members of the CAHPS Consortium:

Julie Brown of the RAND Corporation offered an overview of the history, design, and content of the Clinician & Group Survey. She also discussed some of the major considerations involved in fielding the survey (including sampling and data collection), as well as resources for those seeking assistance for their survey project.

Kristin Carman of the American Institutes for Research provided a set of key principles, strategies, and guidelines to take into account when reporting Clinician & Group Survey data to consumers and providers.

Dale Shaller of Shaller Consulting and the Harvard CAHPS Team discussed the ways in which various organizations have already used the CAHPS Clinician & Group Survey. He focused on the survey projects of HealthPlus of Michigan, the American Board of Internal Medicine (ABIM), and the Massachusetts Health Quality Partners (MHQP).

Chuck Darby, a CAHPS project officer at the Agency for Healthcare Research and Quality (AHRQ), concluded with a discussion of AHRQ’s future plans for the Clinician & Group Survey.

Following the presentations, the speakers and representatives of three survey users answered questions submitted by participants during the Webcast.

If you would like copies of the presentation slides, the transcript, or the questions and answers addressed during this Webcast, please contact the CAHPS User Network at or 1-800-492-9261.

Page last reviewed March 2016
Page originally created August 2011


The information on this page is archived and provided for reference purposes only.


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