Skip Navigation Archive: U.S. Department of Health and Human Services U.S. Department of Health and Human Services
Archive: Agency for Healthcare Research Quality www.ahrq.gov
Archival print banner

The information on this page is archived and provided for reference purposes only.

 

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Improving Your Performance on the CAHPS Health Plan Survey (Webcast)

March 31, 2009

Summary

This Webcast explored ways to use the CAHPS Health Plan Survey to identify improvement opportunities and design an effective quality improvement strategy.

 Speakers and PowerPoint Slides

Photo of Carla Zema, PhD

Carla Zema, PhD
Consultant, CAHPS User Network
Assistant Professor of Economics and Health Policy, Saint Vincent College

  • Carla Zema's introduction PowerPoint presentation slides ( PDF [PDF file - 402.75 KB] )
  • Carla Zema's closing PowerPoint presentation slides ( PDF [PDF file - 482.45 KB] )
Photo of Dale Shaller

Dale Shaller
Managing Director; National CAHPS Database; Member of the CAHPS Yale Team.
Shaller Consulting

  • Dale Shaller's PowerPoint presentation slides ( PDF [PDF file - 894.49 KB] )
Photo of Donna Farley, PhD

Donna Farley, PhD
Principal Investigator
RAND CAHPS Team

  • Donna Farley's PowerPoint presentation slides ( PDF [PDF file - 446.47 KB] )

 Transcript

Read the transcript of the webcast ( PDF [PDF file - 176.33 KB] )

 Related Material

AHRQ Advancing Excellence in Health Care