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Improving Patients’ Experiences: How Primary Care and Specialty Practices Are Using the CAHPS Clinician & Group Survey

September 24, 2009

Summary

This Webcast offered an inside look at the efforts of two medical practices—one primary care and one specialty—to improve their performance in the areas of quality measured by the CAHPS Clinician & Group Survey.

Speakers and PowerPoint Slides

Photo of Donna Farley, PhD


 

Donna Farley, PhD
Principal Investigator
RAND CAHPS Team
  • Donna Farley’s closing PowerPoint presentation slides ( PDF [PDF file - 292.77 KB] )
  • Donna Farley’s introduction PowerPoint presentation slides ( PDF [PDF file - 272.7 KB] )

Photo of Lillian Martinez


 

Lillian Martinez
Director of Operations
Department of Medicine, UCLA
  • Lillian Martinez’s PowerPoint presentation slides ( PDF [PDF file - 173.19 KB] )

Image of Susan Edgman-Levitan


 

Susan Edgman-Levitan
Principal Investigator
Yale CAHPS Team
  • Susan Edgman-Levitan’s PowerPoint presentation slides ( PDF [PDF file - 149.85 KB] )
Photo of David Finn David Finn, MD
Associate Medical Director,
Massachusetts General Medical Group
  • David Finn’s PowerPoint presentation slides ( PDF [PDF file - 207.81 KB] )

Recording

Transcript

Read the transcript of the webcast ( PDF [PDF file - 201.71 KB] )

Related Material

AHRQ Advancing Excellence in Health Care